Vendor Management Technician

Department: Solid Waste Services Department Salary: $25.00 - $35.13 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY The Vendor Management Technician will be responsible for performing technical work monitoring contracted solid waste collection services for the City of Charlotte. Work involves examining daily operations and performance of service providers responsible for cart management, the collecting, hauling, and disposal of curbside recyclables, multi-family garbage, recycling, and bulky waste and backdoor service request verification. Assures compliance with contract documents to determine appropriate services levels are being met; writes detailed inspection and investigative reports outlining any deficiencies in service levels and appropriate corrective actions; recommends contract changes based on observable needs and ensures that all work is performed in accordance with the City’s Solid Waste ordinance. Work involves considerable contact with the public, contractors, its employees and other government agencies. Duties are performed with considerable independence requiring reasonable initiative and judgment in interpreting contractor requirements and collection regulations to resolve service delivery problems with the solid waste contractor(s). The vendor management technicians act as the liaison between the contractor and customer. Work is performed under limited-to-general supervision. MAJOR DUTIES AND RESPONSIBILITIES Monitors contract adherence to the performance of the contract duties using various tools including routes and collections made; prepares inspection and other reports; documents and reports deficiencies; communicates any observed or potential private contract service problems through scheduled or unscheduled briefings or reports to the contract administrator. Verifies missing or damaged cart requests from residents. Delivers new carts when missing carts are verified and communicates damaged carts to the contracted vendor. Makes routine site visits to the cart manufacturer or storage facility to inspect new carts prior to acceptance into inventory or service. Reviews carts at the cart maintenance facility deemed retire/review and makes recommendations for future use or destruction of carts. Receives, responds, and resolves cart tickets in the Solid Waste Work and Asset Management system. Verifies and conducts onsite audits as required to assure compliance with backdoor service requests and certifications made by residents and their medical professional. Communicates findings with the Backdoor Services Administrator and conducts all necessary entries in the Solid Waste Work and Asset Management system. Verifies that only City solid waste is collected, that it is collected with approved equipment, and that it is transported to contract designated facilities only. Verifies that employees and equipment used to provide contracted services are properly identified. Conducts periodic audits to determine if contractor’s equipment is contamination free, in clean, neat order and in good repair. Investigates unresolved customer complaints; records deficiencies and notifies contractor; re-checks to determine if work was complete…

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