University Policy & Regulatory Compliance Generalist

Reporting to the Director, Enterprise Risk Management and Procurement and taking day-to-day direction and guidance from the University Policy and Regulatory Compliance Consultant, the Generalist provides operational and analytical support for all matters relating to human rights complaints/investigations, including handling conflict of interest (COI) and whistleblower complaints. The Generalist coordinates intake, documentation, research, records, timelines, communications, and follow-up for faculty, staff, and learner matters involving harassment, discrimination, human rights, sexual violence, conflict of interest, and whistleblower concerns. The Generalist supports audits, gap assessments, action-plan tracking, AODA activities, regulatory reporting, policy review cycles, training, and administration of the University’s policy and investigations repositories. Responsibilities Tasks may include, but are not limited to the following: Complaint Management Receives, logs, and coordinates the administrative intake of informal and formal complaints and concerns, confirms required documentation, and refers matters to the Consultant for triage and determination of the appropriate resolution pathway. Supports investigations by organizing files, conducting assigned research and lower-complexity fact gathering, coordinating interviews, gathering and indexing evidence, maintaining chronologies, and tracking deadlines and required steps. Applies approved procedures, templates, confidentiality controls, and promptly advises on exceptions, risks, or procedural concerns to the Consultant and Director. Works in close collaboration with Learner Support Services, Human Resources, Clinical Partnerships & Hospital Relations and other offices as appropriate to ensure all relevant stakeholders are kept informed throughout the investigation process. When necessary, coordinates employee-related complaint and investigation activities with Human Resources and, under the guidance of the Director, Consultant and/or Human Resources, supports any required processes, communications, documentation, or follow-up involving collective agreements or union representation. Provides procurement, scheduling, document-transfer, and records support for external investigators or other third-party specialists and monitors administrative deliverables against the approved scope and timeline. Drafts case summaries, supporting schedules, and draft correspondence and reviews reports for completeness, consistency, formatting, and required documentation. Tracks approved remedial actions, referrals, supports, and follow-up commitments; obtains status updates from accountable units; and reports delays, gaps, or concerns to the Consultant. Administers the University investigations repository, maintains accurate and secure case data, produces routine analytics and dashboards, and supports trend and risk analysis led by the Consultant. Develops training materials, coordinates sessions and attendance records, and supports communications and prevention initiatives related to complaint management and human rights. Regulatory Compliance Supports compliance audits and assessments by maintaining obligation inventories, collecting evidence, documenting gaps, and tracking action plans, accountable units, milestones, and completion evidence. Researches legislative, regulatory, accreditation, and mandatory reporting developments and prepares draft summaries, briefing materials, presentations, and implementation trackers. Coordinates data calls and supporting documentation for regulatory, government, Board, and Senate reporting; prepares draft reports and checks submissions for accuracy, completeness, and consistency. Supports AODA compliance by maintaining the multi-year accessibility plan and status tracker, coordinating consultations and documentation, and preparing draft submissions and updates. Coordinates and delivers assigned AODA and compliance training, maintains completion rec…

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