Shipping, Receiving & Customer Support Specialist

Shipping, Receiving & Customer Support Specialist Company: MWCustoms Inc. Location: Valley Center, KS (10 minutes north of Wichita) Job Type: Full-Time Pay: $16.00–$20.00 per hour Schedule: Monday–Friday | 7:00 AM – 3:45 PM Job Description MWCustoms is looking for a dependable, hardworking, and detail-oriented individual to join our team as a Shipping, Receiving & Customer Support Specialist . This is a fast-paced, hands-on position that combines shipping, receiving, quality control, and basic customer support responsibilities. We specialize in custom-painted headlights, taillights, tow mirrors, and other premium automotive accessories. Our products are shipped to customers nationwide and require careful handling, detailed inspections, cleaning, and protective packaging. We process a high volume of incoming and outgoing shipments, including large and heavy boxes. We're looking for someone who can keep up with a busy production environment, stay organized, and work efficiently without sacrificing quality. This position also involves answering incoming customer phone calls, collecting information, and creating support tickets for our customer service team. This is NOT a desk job. The majority of the workday involves physically working in our shipping and receiving department. We're Looking for Someone Who Takes Pride in Their Work At MWCustoms, we're passionate about the automotive industry and the products we build. We're looking for someone who shares that same mindset. We don't want someone who sees this as just another job. We want someone who enjoys being around custom trucks, automotive parts, and high-quality builds. Someone who understands that the products they're inspecting, cleaning, and packaging are going on a customer's pride and joy. Every product that leaves our facility represents our company and the reputation we've spent over 13 years building. We're looking for someone who: Has a genuine interest in trucks, cars, or the automotive aftermarket industry. Takes pride in their work and cares about the finished product. Understands that attention to detail matters, even when things get busy. Treats every customer's order as if it were going on their own vehicle. Isn't afraid to speak up when something doesn't meet our quality standards. Wants to be part of a team that builds products people are genuinely excited to receive. Is looking for a long-term opportunity with a company they can be proud to represent. You don't need to be an automotive expert, but we want someone who is excited about what we do and takes ownership of the quality of their work. Shipping & Quality Control Responsibilities Perform final quality inspections on completed automotive parts before shipment. Carefully inspect painted surfaces, lenses, and components for scratches, imperfections, damage, or other defects. Thoroughly clean and prepare finished products before packaging. Properly wrap, protect, and package fragile and high-value automotive components. Handle large and bulky boxes while preparing outgoing shipments. Verify that all products, accessories, and components are included in each customer order. Generate shipping labels and prepare packages for carrier pickup. Maintain an organized shipping area while processing a high volume of daily shipments. Identify and report quality concerns before products are shipped. Work efficiently to meet daily shipping goals without sacrificing quality or attention to detail. Receiving & Inventory Responsibilities Receive incoming deliveries and shipments throughout the day. Unload, move, and organize large boxes and automotive components. Open and unpack incoming shipments. Inspect received items for damage, missing components, or incorrect products. Remove products from their original packaging and prepare them for production. Properly identify and label incoming parts with the correct customer order information. Organize and distribute parts to their designated production are…

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