ServiceNow Principal Consultant - ERP/Lead-to-Cash
ConfidentialAbout Workpact: Workpact is a ServiceNow consulting and implementation partner focused on helping organizations simplify work, connect business processes, and get greater value from the ServiceNow platform. We combine strong technical capabilities with practical business experience to design solutions that work across organizational and application boundaries. Job Description: We are seeking an experienced ERP / Lead-to-Cash Principal Consultant to lead the design and implementation of end-to-end business processes on ServiceNow. This role focuses on the flow of work from the time a lead or opportunity is identified through quoting, order conversion, fulfillment, service delivery, and the point at which completed work is ready to be invoiced. The ideal candidate understands how sales, operations, customer service, field service, inventory, and finance processes work together. They can translate those processes into scalable ServiceNow solutions spanning Sales and Order Management, Customer Service Management, Field Service Management, and related applications. Key Responsibilities: Lead customer workshops to understand current processes, pain points, systems, controls, and reporting requirements. Design end-to-end lead-to-cash processes spanning sales, quoting, ordering, fulfillment, service delivery, and billing readiness. Architect solutions using ServiceNow Sales and Order Management, Customer Service Management, Field Service Management, and related applications. Translate business requirements into process designs, solution architectures, user stories, data models, workflows, and implementation plans. Advise customers on responsibilities and integrations across ServiceNow, CRM, CPQ, ERP, financial, inventory, and operational systems. Design order conversion, decomposition, fulfillment, inventory, asset, work assignment, scheduling, and dispatching processes. Define completion, acceptance, and billing-readiness controls that support accurate and timely invoicing. Collaborate with architects and developers to deliver scalable, maintainable, secure, and supportable solutions. Lead and mentor consultants, developers, business analysts, and customer product owners throughout implementation. Support presales activities and develop reusable Workpact methods, accelerators, estimates, demonstrations, and implementation roadmaps. Qualifications: Legally authorized to work in the United States without sponsorship. 8+ years of enterprise consulting experience, including at least 3 years focused on ServiceNow implementations. Proven experience delivering ServiceNow Sales and Order Management, Customer Service Management, Field Service Management, or related enterprise workflow solutions. Strong understanding of lead-to-cash, quote-to-cash, or order-to-cash processes, including order conversion, fulfillment, service delivery, and billing readiness. Working knowledge of CPQ, inventory management, work assignment, scheduling, dispatching, and invoicing mechanics. Experience integrating ServiceNow with CRM, CPQ, ERP, finance, inventory, logistics, or billing platforms. Demonstrated experience leading large-scale implementations and coordinating cross-functional business and technical teams. Excellent communication, workshop facilitation, solution design, and stakeholder management skills. Ability to provide strategic recommendations on process design, platform architecture, technical best practices, and industry trends. Preferred Skills: ServiceNow Certified System Administrator certification. ServiceNow Certified Implementation Specialist certification in CSM, FSM, SOM, or another relevant product area. Experience implementing multiple stages of a lead-to-cash, quote-to-cash, or order-to-cash lifecycle. Experience with order decomposition, fulfillment plans, dependencies, milestones, exceptions, cancellations, and order changes. Experience with stockrooms, warehouses, serialized inventory, reservations, transfers, consumption, returns, a…