Service Logistics Associate

The Service Logistics Associate – Coordinator will manage and coordinate the logistics related to service orders. This role typically involves tasks related to processing and shipping products, as well as handling inventory, coordinating with service teams, and ensuring timely and accurate order fulfillment. Responsibilities: Provide world-class customer service using clear communication methods while delivering timely and accurate responses to inquiries. Order Processing & Fulfillment: Receive, process, and fulfill orders. Prepare and package products for shipment according to company standards and customer requirements. Coordinate with carriers. Inventory Management: Ensure that all inventory is stored safely and organized efficiently. Documentation & Record Keeping: Maintain accurate records of all shipments, returns, and inventory movements. Prepare shipping documents, including packing slips and labels. Enter data into the GatesAir’s logistics and inventory management systems. Quality Control: Inspect products and packages before shipment to ensure they meet quality standards. Report any issues or discrepancies to management and take corrective actions as necessary. Continuous Improvement: Identify and suggest improvements to logistics processes to enhance efficiency and reduce costs. Participate in team meetings and contribute ideas for improving logistics operations. Qualifications: Experience: 1-2 years of experience in logistics, warehousing, or a related field. Experience with customer service, inventory management, and order processing systems is highly desirable. Skills: Excellent written, verbal, listening, and teamwork skills to effectively communicate with all internal and external customers. Attention to detail and accuracy in handling orders and inventory. Motivated to achieve stated goals and objectives. Demonstrated problem solving skills with the ability to work in a fast-paced environment and juggle multiple competing tasks / demands effectively. Strong organizational and time-management skills. Proficiency with Microsoft Office Suite and inventory management software. Ability to lift and move packages up to 40lbs. Education: High school diploma or equivalent required; associate’s degree or relevant certification preferred. Working Conditions: Primarily warehouse or distribution center environment. May require standing for extended periods, bending, lifting (up to 40 lbs), and other physical activities. Job Type: Full-time Pay: From $19.50 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Application Question(s): Are you currently working? If so, why are you looking to leave your current position? What type of ERP or other system have you used for inventory management? What type of product shipping experience do you have? Work Location: In person

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