Senior Director, Philanthropy Technical Services
Dana-Farber Cancer InstituteJob Ref: JR-8275 Location: 10 Brookline Place, BROOKLINE, MA 02445 Category: IT/Informatics Employment Type: Full time Work Location: Remote: occasional onsite Salary/Pay Rate: $227,800.00 - $249,000.00 per year Overview The Senior Director, Technical Services provides strategic and operational leadership for the technical platforms, infrastructure, integrations, development practices, and technical operations that support Philanthropy Information Services. Reporting to the Vice President for Philanthropy Information Services, this position oversees programmers, technical analysts, servers, hardware coordination, integrations, application infrastructure, disaster recovery planning, technical architecture, data movement, technical standards, and related services that enable reliable and secure philanthropy systems. The Sr Director partners with the Sr Director for Application Services, central Information Services, Digital Marketing, Annual Giving, Gift Processing, Events, Jimmy Fund, Research, Analytics, Operations, and other divisional colleagues to ensure that CRM, online giving, Blackbaud Luminate, TeamRaiser, reporting, email, web services, and supporting applications perform effectively and scale to meet Dana-Farber Cancer Institute and Jimmy Fund fundraising priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities Lead the Technical Services function for Philanthropy Information Services, providing strategic and operational leadership for programmers, integrations, servers, hardware coordination, infrastructure, technical operations, web services, release management, disaster recovery, and technical standards that support philanthropy systems. Ensure reliable, secure, and scalable technical operations for CRM, online giving, Blackbaud Luminate, TeamRaiser, reporting platforms, email services, web services, custom applications, data movement, and other systems used across the Division of Philanthropy. Oversee technical design, development, and integration work, including APIs, data interfaces, custom applications, automation, database work, application upgrades, server migrations, technical documentation, testing coordination, and production support. Partner with Application Services and divisional stakeholders to translate business needs into technically sound solutions, clarify technical options and constraints, estimate effort, identify risks, guide implementation planning, and ensure a smooth transition from project delivery to operational support. Collaborate with central Information Services and institutional technology partners on infrastructure, security, hardware, access, disaster recovery, enterprise standards, procurement, vendor management, and compliance requirements affecting philanthropy systems. Supervises staff. Hires, develops, and manages staff to achieve organizational goals. Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures. Mentors staff, fosters career growth, and cultivates a positive and productive work environment. Knowledge, Skills and Abilities Strategic technical leadership, including the ability to set direction for complex technical services, align technical roadmaps with divisional priorities, and balance operational reliabi…