Senior Analyst, Global Vendor Management

Job Type: Permanent Work Model: Hybrid Reference code: 135344 Primary Location: Toronto, ON All Available Locations: Toronto, ON; Halifax, NS; Ottawa, ON; St. John's, NL Our Purpose At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians. By living our Purpose, we will make an impact that matters. Have many careers in one Firm. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Learn from deep subject matter experts through mentoring and on the job coaching Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. What will your typical day look like? Work you'll do As part of the Global Vendor Management Office, the Senior Analyst, Vendor Performance Management will be responsible for: Supporting Vendor Performance Managers with the administration and coordination of vendor performance activities, governance cycles, reporting and stakeholder follow-up. Coordinating vendor scorecard collection, validation, quality assurance and publication, while consolidating KPI, SLA and performance information from multiple stakeholders and source systems. Producing recurring vendor dashboards, reports and operational management information, and supporting analysis of trends, recurring performance issues, risks and data-quality concerns. Maintaining vendor issues, action, escalation, remediation and governance trackers, including performance improvement plans and Get-to-Green activities. Coordinating Vendor Quarterly Business Reviews and governance meetings, including scheduling, agendas, meeting packs, presentations, decision logs and action registers, and tracking agreed actions through to completion. Maintaining accurate, controlled and audit-ready vendor engagement records, contact information, governance artefacts, templates, evidence and repositories of record. Supporting intake and triage for vendor performance concerns, relationship issues and escalations, monitoring ageing issues and overdue actions, and preparing draft escalation summaries and status updates for review. Curating and maintaining Vendor Management Office knowledge articles, standards, operating procedures and reusable guidance, including converting recurring enquiries and resolved issues into reusable knowledge assets, with appropriate version control and review. Building effective working relationships with internal stakeholders, vendor representatives and Vendor Management Office colleagues across Global Technology, Procurement, Finance, Legal and Risk. Identifying opportunities for process standardization, automation and continuous improvement across vendor performance management operations. About the team Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Enough about us, let’s talk about you Qualifications Do you possess the following?: Bachelor's degree or equivalent re…

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