Scheduling Coordinator

COMPANY OVERVIEW Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end-to-end design, procurement, and installation services for flooring, cabinets, countertops, and a growing portfolio of interior products. Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe's Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources, and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service, and local expertise that make their teams valued partners nationwide. JOB SUMMARY Value Plus Flooring is seeking a Scheduling Coordinator / Expeditor to join our operations team. This role combines scheduling and coordination responsibilities (approximately 60%) with order management and expediting functions (approximately 40%). Working closely with customers, sales teams, project managers, installers, warehouse staff, and vendors, this position serves as a central point of communication to ensure materials, deliveries, and installations are accurately coordinated and completed on time. The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced environment. Training is provided. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Scheduling Coordination Schedule installation and delivery appointments with builders, homeowners, project managers, and installers for residential and commercial projects. Coordinate installation schedules and manage schedule changes resulting from project updates, material availability, or customer requests. Contact customers to confirm installation and delivery dates and times. Work with warehouse personnel, project managers, installers, and delivery teams to coordinate job readiness and minimize unnecessary site visits. Communicate with installers and delivery personnel daily to monitor job completion and customer satisfaction. Provide regular updates to sales staff regarding project progress, scheduling, and costs. Assist with claims, repairs, and service coordination as needed. Support inventory coordination to help ensure materials and components are available for scheduled installations. Expediting & Order Management Process customer orders, including ordering materials and tracking order status. Monitor and follow up on material purchases, deliveries, and special orders to ensure timely fulfillment. Serve as a central communication hub between customers, sales teams, warehouse personnel, subcontractors, and vendors. Maintain project documentation, including specifications, drawings, floorplans, and order records. Communicate order status, changes, delays, and project updates to customers and internal stakeholders. Ensure all required paperwork and documentation are complete and properly distributed. Send reminders and communicate project changes to appropriate parties. Assist in maintaining project tracking systems and order records to support efficient project execution. SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. None. EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enabl…

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