Introduction
Company Description
Strait Link has a proud history of being a vital link between Victoria and Tasmania, providing daily sea freight services between Port of Melbourne in Victoria and the Port Burnie in Tasmania. We contribute to the Australian economy by being a key part of the supply chain between Tasmania and the Australian mainland, connecting local Australian customers to markets across the world.
Everyday our people, on vessels, at our ports and in our offices play a vital role in connecting local Australian customers to markets across the world.
As an employer of Australian seafarers, we take pride in developing the next generation of seafarers and are always on the lookout for talented people to join our inclusive, local community minded and enterprising workforce.
An inclusive workplace, works for everyone:
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Strait Link acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia.
Company Values
Our values Care, Trust, Connected are the foundation of everything we do here at Strait Link. They underpin how we go about performing our roles and activities every day when we are at work and representing the Strait Link business.
Description
Strait Link is strengthening its Sales Operations capability to support a growing customer base and increasingly complex commercial environment. We’re seeking a Sales Operations Coordinator to own key sales processes, commercial coordination, and customer experience programs.
This role blends structure, coordination and customer focus — ensuring our Sales team operates efficiently while our customers experience Strait Link at its best.
About the role
Reporting to the Head of Sales Operations, the Sales Operations Coordinator is responsible for two critical pillars:
· Commercial process and sales effectiveness
· Customer experience, onboarding and engagement
You’ll be the connective tissue across Sales, Operations, Finance and Commercial — keeping proposals, contracts, tenders and customer programmes running smoothly.
Key responsibilities
Commercial process & sales effectiveness
· Own and maintain proposal templates, quality checks and approval workflows
· Coordinate tender responses end-to-end across Sales, Operations and Commercial
· Ensure Delegation of Authority (DOA) compliance before proposals are issued
· Manage contract filing and post-signature checks
· Maintain sales tools, templates, pricing knowledge and customer-ready materials
· Coordinate Sales team communications, meeting agendas and action tracking
· Capture and report dispute root causes from the order-to-cash process
· Act as a key liaison across Sales, Operations and Finance
Customer experience & onboarding
· Own NPS, CSAT and CES measurement programs
· Design and manage Voice of Customer campaigns end-to-end
· Track and report customer experience trends and risks
· Manage customer onboarding materials and system access
· Coordinate customer communications including service notices and updates
· Support customer events in partnership with the Comms team
Skills And Experiences
About you
You’re organised, process-driven and naturally collaborative. You enjoy bringing structure to complexity, balancing internal coordination with a strong focus on customer experience.
You’ll bring
· 3+ years’ experience in sales support, operations coordination or CX roles
· Experience managing proposals, tenders or contract administration
· Exposure to NPS, CSAT or VOC programs (advantageous)
· Strong Microsoft Office capability (Word, Excel, PowerPoint)
· Experience with CRM systems — D365 preferred
· Confident written communication skills
· Ability to manage multiple concurrent workstreams
Why Strait Link?
· Play a key role in shaping Sales Operations and customer experience
· Work cross-functionally in a dynamic, commercial environment
· Visible impact on how customers experience the business
· Supportive leadership and clearly defined processes
· Port Melbourne location within an operationally rich business
