Operations Manager- Hampton by Hilton St. Thomas, V.I.

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Operations Manager for the Hampton by Hilton St. Thomas, V.I.

Pay Range: $65,000-$70,000 USD Annually 

POSITION SUMMARY:

This position is to act as the Manager on Duty responsible for maintaining established revenue, cost and quality for all Rooms Division departments to include Front Desk, F&B, and Housekeeping.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:

• Ensures the efficient and effecKve operaKon of the Front Desk, Housekeeping & F&B Hospitality.

• Close out Front Desk bank at the end of shiO.

• Handle check-in and check-out of hotel guests.

• Respond to guest requests.

• Coordinate reservations.

• Follow room inventory and monetary controls.

• Oversees day-to-day hotel operations as delegated by Management.

• Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.

• Participates in the development of short term and long term financial and operational plans for the hotel.

• Drive operational consistency across all departments by routinely reviewing brand standards and coordinating internal self-audits to ensure compliance

• Oversee all food and beverage operational controls, including inventory management, purchasing, and cost monitoring to ensure efficiency and profitability

•Ensure compliance with food safety, sanitation, and handling standards in accordance with brand and local health regulations

• Inspect guestrooms and public spaces for cleanliness, proper inventory, and item quality and safety.

• Assist with scheduling team members across all departments in alignment with operational needs and established staffing levels.

• Ensures that guest satisfaction is consistently obtained.

• Maintains company standards in all departments.

• Ensures security and safety for the hotel’s assets.

• Meets assigned departmental budgets and monitors financial statements.

• Establishes and maintains an appropriate level of community involvement.

• Remains current on business trends and local activities.

• Assists with Hiring and performs performance evaluations, as well as training and development of team members under supervision.

• Ensures proper handling of guest complaints.

• Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence.

• Maintains compliance with all local, state and federal laws and regulations.

• Ensures Hotel policies and procedures are adhered to.

• Approves department schedules per budget and service level.

• Acts as Manager on Duty as required by Management staffing levels.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Requires advanced knowledge of the hospitality and business management fields.  
• Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
• Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
• Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
• Requires highly developed communication skills in leading Ambassadors and guest satisfaction.
• Must have excellent speech and written skills in order to communicate with managers, guests and Ambassadors.
• Must have excellent literacy skills necessary for reports, policies and procedures.
• Must have vision ability in order to visually inspect hotel.
• Must have mobility to walk through the front and the back of the hotel

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program