Regional Delivery Manager - Northeast - CT, NY, NJ

Job Overview Bring your logistics expertise, leadership skills, and customer focus to Bob’s Discount Furniture! As Regional Delivery Manager, you’ll oversee a portfolio of third-party logistics carriers (3PLs) and support assigned market stores, driving operational excellence, customer satisfaction, and financial performance in “The Bob’s Way.” You’ll collaborate with Store Operations, DC Operations, Inventory Control, and other teams to oversee up to 100 daily delivery routes and the successful delivery of up to 1,250 customer orders each day. This role provides indirect leadership to 3PL depot managers and regional delivery teams and has no direct reports. This field-based position combines regular depot and store visits, virtual collaboration, and office-based strategic planning. We are targeting candidates based in NY, NJ or CT. The schedule is Tuesday through Saturday, with occasional Monday work based on volume needs. National travel of up to 50% is required. What You’ll Bring to Bob’s At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy using your skills to make an impact, this is the perfect opportunity for you! In this role, you will: Partner with internal stakeholders and 3PL providers to improve service, reduce costs, and increase routing efficiency. Monitor regional sales, delivery success, and customer satisfaction KPIs, using data to identify opportunities and implement improvements. Strengthen depot and store delivery performance through carrier performance management, depot audits, and customer experience initiatives. Lead strategic projects, including depot openings and closures and store delivery support. Collaborate across departments to align strategy and execution. Conduct weekly carrier meetings and regular site inspections to support compliance, accountability, and continuous improvement. Perform other duties as assigned. Key Skills for Success To excel in this role, you will need to demonstrate strengths in the following skill areas: Core Competencies & Expertise Leadership Competencies People Leadership: Inspire and lead cross-functional teams and external partners. Talent Development: Mentor, develop, and support the retention of high-performing teams. Shared Accountability: Hold team members and carriers accountable to KPIs and service standards. Effective Delegation: Empower others while maintaining oversight of delivery outcomes. Focus on Outcomes: Drive strategic initiatives to measurable results. Behavioral Competencies Sound Decision-Making: Make timely, effective decisions in high-pressure environments. Problem Solving: Identify root causes and develop lasting solutions. Communication: Communicate clearly in writing and verbally across organizational levels. Conflict Navigation: Handle difficult carrier and team conversations constructively. Team Empowerment: Build a culture of customer service, accountability, and operational excellence. Technical/Functional Competencies Technical Proficiency: Work with logistics technology such as SAP/EWM, Microsoft Office, and delivery tracking systems such as DispatchTrack. KPI/Financial Acumen: Manage delivery performance at a scale of $400M+ in delivered sales and analyze key logistics metrics. Customer Satisfaction: Deliver a best-in-class customer experience. Process Improvement: Improve logistics workflows and reduce delivery-related costs. Strategic Planning: Implement regional strategies aligned with company goals. Preferred Competencies & Skills Experience in furniture or other big-ticket retail industries. Familiarity with wood, bedding, upholstery, and leather furniture. Ability to motivate diverse teams and lead through change. Passion for learning …

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