Refurbishment Field Representative (NJUS)

Company: NetJets Aviation, Inc. Area of Interest: Aircraft Maintenance Location: Dallas, TX, US, 75209 Req ID: 18565 Join the NetJets Team NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities. Purpose of Position The Service Hub Refurbishment Field Representative serves as NetJets' on-site liaison and subject matter expert for aircraft paint and refurbishment activities performed by approved aircraft maintenance suppliers at designated Service Hub locations. This position is responsible for overseeing the planning, execution, quality, and timely completion of aircraft paint and interior maintenance events. The Service Hub Refurbishment Field Representative provides direct oversight, guidance, and technical support to interior maintenance providers, fostering effective communication and collaboration between suppliers and NetJets stakeholders. Through continuous monitoring of maintenance event progress, craftsmanship, and FAR compliance requirements, this role ensures aircraft are returned to service safely, efficiently, and in a condition that meets or exceeds NetJets' quality, appearance, and Owner experience expectations. Additionally, this position plays a key role in driving operational excellence by identifying process improvement opportunities and promoting consistency, accountability, and high performance across all refurbishment activities within the assigned Service Hub region. Tasks and Responsibilities Promote a culture of safety, compliance, accountability, and continuous improvement among suppliers and internal stakeholders while supporting NetJets' commitment to delivering an industry-leading owner experience. Conduct comprehensive Fleet Aesthetic Audits in accordance with NetJets General Maintenance Manual (GMM) and NetJets brand guidelines to ensure consistent premium owner experience. Consistent review of the audits to identify trends, recurring discrepancies, and opportunities for corrective action to improve fleet condition. Maintain Fleet Aesthetic Audit integrity by scoring the aircraft accurately in accordance with the NetJets brand standard. Coordinate cross-functionality with Service Hub Site Managers, Maintenance Control, Maintenance Planning, Aircraft Refurbishment Managers, Cabin Services/Preparation Teams, Supply Chain, and other Netjets stakeholders to ensure seamless execution of paint, interior maintenance, and major refurbishment events. Actively manage Refurbishment events at the Tier 1 Service Hub to ensure accurate labor planning and labor utilization for efficient completion of paint and refurbishment maintenance. Maintaining consistent oversight of refurbishment maintenance ensuring quality performance and productivity to aircraft airworthiness prior to event release. To include the planning and execution of third party refurbishment support to keep the maintenance event on track for accurate aircraft availability demands. Maintain strict budget adherence per tail to maintain financial integrity and strength. Audit and validate supplier quotes associated with aircraft paint and interior maintenance activities, ensuring adherence to approved pricing agreements, flat-rate programs, contractual obligations, and cost-control initiatives. Have the ability to determine Time and Material requirements for approval of paint and interior maintenance prior to active work start. Preapproval of quotes are necessary to adhere to Procure to Pay processes for invoice submission to Billing/Warranty department. Monitor supplier performance to ensure all paint and interior refurbishment, and appearance-related activities comply with applicable FAA regulations, NetJets GMM, approved maintenance data, and NetJets brand standards. Knowledge of…

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