Plant Expeditor

Looking for stability? Join Woodgrain! We’re growing fast and offering lifetime careers in a supportive work environment. About Woodgrain: Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated. Purpose The Plant Expeditor coordinates the timely flow of materials, purchase orders, and customer orders through the branch operation. This position connects Purchasing, Operations, Production, Warehouse, Transportation, Sales, vendors, and customers to keep orders moving and protect customer commitments. The role proactively identifies shortages, delays, and bottlenecks; coordinates corrective actions with the responsible teams; and follows issues through resolution. Success requires ownership, urgency, attention to detail, clear communication, and flexibility as priorities and business needs change. Responsibilities & Essential Duties Order and Material Expediting Monitor open purchase orders and customer orders from initial request through receipt, production, and final delivery as applicable Contact vendors regularly to confirm availability, production schedules, ship dates, and expected delivery dates Track material requirements and identify shortages or delays early. Coordinate practical alternatives with the appropriate teams to minimize disruptions Identify bottlenecks in purchasing, production, and material flow; establish the next action and follow through with the responsible department Maintain accurate status logs and assist with purchase order, receipt, invoice, and delivery discrepancies as needed Coordination and Customer Communication Work daily with Purchasing, Operations, Production, Warehouse, Transportation, and Sales to align order status and delivery expectations Coordinate urgent orders and changing requirements within established branch priorities and approval procedures Escalate significant shortages, delays, quality concerns, and service risks promptly to branch leadership Provide customers and sales representatives with timely, accurate updates on order status, availability, and expected delivery dates. Communicate changes proactively Make outbound calls for order updates and issue resolution; respond to incoming calls and requests professionally Investigate customer concerns, engage the appropriate departments, and follow each issue through resolution. Build productive relationships with customers and supply partners Administration and Reporting Enter and maintain accurate order and activity information in SX.e, CRM, and other company systems as required Document order changes, delivery schedules, shortages, quality concerns, corrective actions, and outstanding follow-up Report significant open-order issues and potential service failures to branch management. Follow company policies, procedures, and safety requirements Performance Expectations Work with urgency while maintaining accuracy; prioritize multiple orders and deadlines based on customer impact and operational needs Anticipate problems, gather relevant information, evaluate options, and recommend practical solutions Own coordination and follow-through while working collaboratively with the departments responsible for execution Communicate clearly and confidently about expectations, changes, risks, and required actions. Maintain a professional demeanor under pressure Use sound judgment within established authority; escalate decisions that require management approval Adapt to changing conditions and identify opportunities to improve handoffs, visibility, and order flow Ot…

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