Operations Manager BWH
Brigham and Women's Hospital, Inc.Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Responsible for overseeing and optimizing the operational processes of the organization including ensuring efficiency, productivity, and effective utilization of resources. Does this position require Patient Care? No Essential Functions Develop and implement operational strategies, goals, and plans aligned with the organization's objectives. Collaborate with senior management to define operational targets and monitor progress towards achieving them. Identify opportunities for process optimization, streamlining workflows, and improving operational efficiency. Analyze existing processes, recommend enhancements, and implement changes to drive productivity and cost-effectiveness. Allocate and manage resources effectively, including personnel, equipment, and materials, to meet operational requirements. Set performance metrics, establish Key Performance Indicators, and monitor performance against targets. Implement quality control measures, conduct audits, and address any non-compliance issues promptly. Oversee the procurement, inventory management, and distribution processes. Identify and assess operational risks, develop risk mitigation strategies, and implement appropriate controls. Generate regular reports on operational performance, key metrics, and project updates. Qualifications Principles Duties and Responsibilities: SERVICE: As a member of the Patient Care Team, the Operations Manager is responsible for ensuring that the patient and family members are attended to in a professional manner. The Operations Manager is responsible for responding to the needs of the patient/family members in a timely manner and maintains a professional and friendly demeanor at all times. As a lead member of this team, the Operations Manager is also responsible that other members of the team are responding to the needs of patients and families in a timely and professional manner. The Operations Manager will work cohesively as a member of the Patient Care Team and will take a proactive role in ensuring the smooth and efficient operation of the unit. Maintains hospital service standards, with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines. OPERATIONS AND FINANCE: Works cooperatively with the Nursing Director and Administrator, Finance and Operations, Nursing and Patient Care Services to develop and maintain systems for collecting information to measure unit (s) of productivity. Monitors management report expenditure, reports findings to Nursing Director and initiates plan as appropriate. Assists with the collection and analysis of budget information Completes weekly payroll (s) and enters data for schedules and actual staffing into Kronos system. Maintains Patient Classification system daily. Maintains staff records (i.e. use of sick time, FMLA, per diems, time schedules, staff turnover, license renewal, in-services/competencies, educational records. Meets with Administrator, Finance and Operations, Nursing and Patient Care Services on a frequent basis and as needed to ensure consistency of processes. DATA MANAGEMENT: Manages relevant databases, promotes security of information along with maintaining and auditing data to ensure quality control of systems. Primary systems include scheduling, payroll, and patient classification. Develops and maintains systems to ensure confidentiality and integrity of patient record in compliance with hospital policies, pro…