National Dispatcher & Customer Service Representative CSR

The National Dispatcher & Customer Service Representative is a dynamic, field-based role responsible for supporting NCE’s logistics operations, client relationships, and market expansion across multiple states. This role combines dispatch coordination, customer service, client engagement, driver training, and operational setup for new accounts. This role will ensure that every pickup and delivery is executed safely, accurately, efficiently, and in full compliance with healthcare and regulatory standards. This individual will serve as a key liaison between drivers, dispatch, clients, patients, and leadership, ensuring seamless communication, high-quality service delivery, and operational consistency. The role requires frequent travel, exceptional communications skills, advanced problem-solving skills, experience in medical logistics, and the ability to thrive in a fast-paced environment where accuracy, compliance, and patient care are top priorities. The ideal candidate is detail-oriented, has strong multitasking abilities, a calm, solution-oriented approach under pressure, and holds valid HIPAA and OSHA Bloodborne Pathogens certifications. This position is critical to maintaining service reliability and patient safety for healthcare partners throughout the regions. About National Courier Express National Courier Express, LLC (NCE) we are a healthcare courier logistics company with a relentless focus on efficiency, reliability and patient care. We dedicated to delivering pharmaceutical and medical supplies to where and when they are needed the most. Leveraging over 20+ years of experience and expertise in healthcare logistics, NCE provides its partners with the confidence and resources needed to grow their business. NCE is driven to exceed customer expectations by continuously innovating and improving the skills and resources required to be the most dependable and trusted partner for courier deliveries in healthcare. Description Welcome to National Courier Express…. Your Trusted Courier Partner. Mission …. Ensure the safe and prompt delivery of essential pharmaceuticals, medical supplies and equipment to empower pharmacies, healthcare providers, laboratories, and patients in their journey toward better health outcomes. Vision …. To be the leading provider of reliable and efficient medical supply logistics, ensuring that every healthcare stakeholder has seamless access to essential resources, ultimately contributing to healthier communities and improved patient outcomes worldwide. Your New Role …. The National Dispatcher & Customer Service Representative is a dynamic, field-based role responsible for supporting NCE’s logistics operations, client relationships, and market expansion across multiple states. This role combines dispatch coordination, customer service, client engagement, driver training, and operational setup for new accounts. This role will ensure that every pickup and delivery is executed safely, accurately, efficiently, and in full compliance with healthcare and regulatory standards. This individual will serve as a key liaison between drivers, dispatch, clients, patients, and leadership, ensuring seamless communication, high-quality service delivery, and operational consistency. The role requires frequent travel, exceptional communications skills, advanced problem-solving skills, experience in medical logistics, and the ability to thrive in a fast-paced environment where accuracy, compliance, and patient care are top priorities. The ideal candidate is detail-oriented, has strong multitasking abilities, a calm, solution-oriented approach under pressure, and holds valid HIPAA and OSHA Bloodborne Pathogens certifications. This position is critical to maintaining service reliability and patient safety for healthcare partners throughout the regions. Position Impact …. This role plays a vital part in ensuring operational excellence, client satisfaction, and successful expans…

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