Medical Office Assistant

Pursuant to section 41 of the BC Human Rights Code, preference may be given to applicants of Indigenous ancestry. We thank all applicants in advance but only shortlisted candidates will be contacted. PURPOSE: Reporting to the Hwialusmutul Program Manager, the Medical Office Assistant (MOA) provides reception, administrative support, and medical assistant services to assigned programs within the Ts’ewulhtun Health Centre. This is a full-time permanent position working primarily in the office with minimal local travel required. Evening hours may be required depending on program needs. COMPENSATION AND BENEFITS: Cowichan Tribes offers excellent health and dental benefits and pension plan, with benefits eligibility beginning after one month of employment and pension plan eligibility after three months. The position includes paid training, paid vacation and paid sick leave. Depending on experience, the position starts at $30.36-$32.17 per hour ($55,252.32 - $58,542.62 annually). RESPONSIBILITIES: Administrative Support: Greet patients/visitors to the Ts’ewulhtun Health Centre Demonstrate a professional & positive demeanor when responding to inquiries in person, by phone or by mail Conduct basic clinical skills that contribute to safe, efficient flow and management of clients and tasks Manage telephone calls and perform administrative duties such as operating a multi-line phone system to answer, screen and forward calls; take messages; direct callers to the appropriate contact or services; provide basic program/service information; make calls out to community members as needed Take and record telephone, email, fax or written messages and directs to the appropriate staff member Send & receive faxes as needed, manage the import/export pool in Electronic Medical Records (EMRs) such as MedAccess, AlayaCare and Panorama Ensure patient files and demographics are accurate and up to date with each encounter Communicate staff sign in and time keeping as required Health Records Management: use of electronic medical record (EMR) to locate, receive, produce, manage and organize data and information using secure file management systems Apply basic billing procedures to record and complete basic financial functions as required Document creation, formatting and design such as use of mail merge, use of forms, field and templates i.e. through mapping images to create forms within EMR as directed Use of information systems software such as Microsoft Word, Excel and Publisher Medical Device Reprocessing (MDR): demonstrates responsibility and accountability of MDR duties by performing duties in ethical & legal manner to ensure patient safety Use infection prevention and control measures in all areas of clinical practice; follow written work instructions and perform MDR tasks including cleaning, disinfection and sterilization of medical instruments & devices; safely and correctly operates related equipment; complete required documentation Complete required training and demonstrate knowledge prior to performing any MDR tasks Monitor and manage office supply ordering for assigned programs when required Maintains inventory of equipment/tools/materials & recommends purchasing to appropriate staff member Pick up and drop off clinic laundry, supplies, mail/documents as needed Draft and prepare a variety of documents as needed, such as posters, community newsletter inserts, reports, correspondence, etc. Update social media as required with clinic changes or other updates Ensures department policy, standards & procedures are followed, reports problems to manager & provides input into changes needed Attend department staff meetings when required Other related duties as required Communicate with Internal and External Resources: Communicate patient care and refer clients to appropriate internal and external resources as needed Schedule patients for visits depending on type of treatment, length of time required, and staff schedules Confirm and remind pa…

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