Medical Office Assistant

Position Overview Care2Talk Health is seeking a professional, compassionate, and highly organized Medical Office Assistant (MOA) to support our growing healthcare team. The MOA plays a key role in delivering exceptional patient experiences while supporting the daily operations of both virtual and in-person healthcare services. This position requires strong communication skills, attention to detail, the ability to multitask in a fast-paced environment, and a patient-first mindset. Key ResponsibilitiesPatient Care & Front Desk Duties Welcome and assist patients in a professional and friendly manner Answer phone calls, emails, and patient inquiries Schedule, confirm, and manage appointments for healthcare providers Support virtual and in-person patient check-ins and onboarding Maintain patient confidentiality and privacy in accordance with healthcare regulations Administrative Responsibilities Manage electronic medical records (EMR) accurately and efficiently Upload and organize patient documents, referrals, and forms Process billing, payments, and insurance documentation when required Coordinate referrals, requisitions, and follow-up appointments Assist providers with administrative and clinical workflow support Clinic Operations Ensure clinic areas remain organized, clean, and professional Support inventory management and ordering of office supplies Assist with daily clinic opening and closing procedures Work collaboratively with physicians, nurse practitioners, pharmacists, and leadership staff Help maintain efficient patient flow and provider schedules Qualifications Medical Office Assistant certificate or equivalent experience preferred Previous experience in a medical clinic, healthcare office, or customer service environment preferred Experience using EMRs and medical scheduling software is considered an asset Strong computer and organizational skills Excellent verbal and written communication skills Ability to work independently and within a team environment Professional, compassionate, and patient-focused attitude Skills & Competencies Strong multitasking and time-management abilities High attention to detail and accuracy Ability to remain calm and professional in a fast-paced environment Strong interpersonal and communication skills Adaptability and willingness to learn new systems and processes What We Offer Supportive and collaborative team environment Opportunity to work in innovative virtual and in-person healthcare settings Flexible work environment Ongoing learning and growth opportunities Competitive compensation based on experience About Care2Talk Health Care2Talk Health is a modern healthcare organization focused on improving access to care through innovative virtual and in-person healthcare services. Our mission is to provide patient-centered care that is accessible, compassionate, and efficient for communities across British Columbia and beyond. HOURS OF WORK Full or Part-time positions available. Typical week includes 4 days onsite, with one day working remotely from home. Monday to Friday Pay: $25.00-$30.00 per hour Benefits: Dental care Extended health care Flexible schedule Vision care Ability to commute/relocate: Salt Spring Island, BC: reliably commute or plan to relocate before starting work (required) Experience: Medical office: 1 year (required) Electronic medical records: 2 years (preferred) Work Location: Hybrid remote in Salt Spring Island, BC

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