Manager of Flow & Special Services

TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Manager of Flow & Special Services The Manager of Flow and Special Services provides strategic and operational leadership across key inbound capabilities, ensuring merchandise moves effectively through the TJX supply chain while supporting unique and evolving business requirements. This leader owns network flow execution and visibility, provides governance and strategic direction across key inbound capabilities to ensure alignment with business priorities and network strategy, and drives integrated planning and long-range initiatives across the inbound network. The role serves as a key connector across Inbound Operations, DC Services, Merch Flow, Business Enablement, and other partners; leads the continued development and integration of the Inbound Command Center (ICC); and represents Inbound Operations in network changes and strategic initiatives. The Manager builds scalable capabilities, clear accountability, strong cross-functional partnerships, and organizational talent to support current execution and TJX's longer-term Logistics strategy. What You’ll Do Network Flow Strategy & Execution Own end-to-end inbound network flow execution and visibility, aligning merchandise flow with network capacity, operating conditions, and business priorities. Lead processes and decision frameworks to identify, communicate, and mitigate flow constraints and disruptions, while improving service, capacity alignment, and network resiliency. Drive scalable flow capabilities and continuous improvement through clear standards, performance measures, root-cause identification, and proactive risk management. Inbound Command Center & Integrated Planning Lead the continued development, integration, and long-range strategy for the ICC, strengthening end-to-end visibility and proactive management of the inbound network. Advance Integrated Planning by connecting transportation, distribution center, merchandise, and network requirements to improve planning, execution, and response to changing conditions. Establish governance and decision-making frameworks that drive accountability, cross-functional alignment, and effective execution while supporting future growth, automation, and network complexity. Special Services & Evolving Business Requirements Provide leadership and oversight for Special Services and unique or evolving business requirements, ensuring clear accountability, prioritization, and effective execution. Partner with Merchants and operational stakeholders to translate merchant-directed special buys and other unique needs into executable inbound solutions. Develop sustainable processes, clear roles, and appropriate governance while maintaining the flexibility required to support non-standard business needs. Network Strategy & Cross-Functional Leadership Represent Inbound Operations in facility openings, closures, geographical moves, automation, and other network changes, ensuring inbound requirements, risks, and dependencies are incorporated into planning and implementation. Build strong partnerships across functions, influence decisions without direct authority, and align stakeholders around shared priorities and business outcomes. Translate strategic direction into executable operational solutions and lead through implementation and transition as the network and supporting capabilities evolve. People & Organizational Leadership Lead, coac…

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