Manager, E-Commerce Planning and Operations

We have been in business for over 110 years and we are proud to be a subsidiary of Berkshire Hathaway. Ben Bridge Jeweler has over thirty stores, across the United States. We are committed to serving our customers with a quality experience and jewelry that will be treasured for generations. Jewelry is more than just an adornment. It is a means of expression, love, personality, and history. Its meaning only grows with time. We don’t sell to a customer just once; we want to be their jeweler for life! Ben Bridge Jeweler is seeking a Manager of E-Commerce Planning and Operations to join our team. Job Summary: This position supports the financial and operational performance of the Ben Bridge E-Commerce business, with responsibility for sales and demand planning, product setup and data integrity, inventory visibility, and order fulfillment operations. The position partners with Merchandising, Planning, Finance, the Distribution Center, Store Operations, Customer Care, and Information Technology to ensure products are accurately structured for the digital channel and orders are fulfilled efficiently and effectively. This position uses business and operational performance data to identify risks and opportunities, improve forecasting and inventory availability, drive fulfillment and process efficiencies, and build the operational foundation needed to support future E-Commerce growth and an improved customer experience. Responsibilities Include: Support annual E-Commerce sales and demand planning, including category-level plans, in-season forecasts, and identification of risks and opportunities. Develop and maintain reporting and dashboards to monitor E-Commerce sales, demand, inventory, and category and product performance. Partner with Merchandising and Planning to analyze inventory and assortment performance, identify trends and gaps, and recommend opportunities to improve E-Commerce results. Translate business performance and operational data into actionable insights and recommendations for E-Commerce leadership and cross-functional partners. Own and continuously improve the operational product setup process for the website, including new product setup, activations, deactivations, and out-of-stock products. Partner with Merchandising and other cross-functional teams to define and maintain the product data and attributes needed to support the E-Commerce experience. Identify and implement process improvements across E-Commerce operations, developing clear and efficient ways of working that can scale with the business. Partner with Finance and Procurement to manage and track the E-Commerce expense budget. Represent the E-Commerce business in fulfillment processes and initiatives, ensuring operational decisions support the needs of the digital customer and overall E-Commerce experience. Monitor E-Commerce order and fulfillment performance to identify trends, issues, and opportunities to improve efficiency and customer experience. Partner with the Distribution Center, Store Operations, Customer Care, Information Technology, Merchandising, and other teams to identify and implement improvements to E-Commerce fulfillment processes. Support the evolution of E-Commerce fulfillment capabilities by identifying business needs and opportunities that improve the customer experience and support future growth. Supervisory Responsibilities: This position does not currently have any direct reports. If the role expands to include direct reports, responsibilities will include directing and monitoring the work progress of direct reports, providing coaching and guidance, setting expectations and annual goals, and holding required quarterly check-in meetings. QUALIFICATIONS: Bachelor’s degree in Business, Merchandising, Supply Chain or related area is required, or an equivalent combination of education and experience. Five or more years of experience in E-Commerce, merchandise planning, digital operations, fulfillment, or a related field is req…

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