Information Officer Supervisor

Job Information Job Requisition ID: 88768 Ministry: Forestry and Parks Location: South Region – Cypress Hills Full or Part-Time: Full-Time Hours of Work: Up to 40 hours per week Permanent/Temporary/Wage: Wage Winter Seasonal Positions Scope: Open Competition Closing Date: November 2, 2026 Classification: Administrative Support 4 Salary: $26.46 to $33.48 per hour The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations. About Your Work Environment Working at Cypress Hills in the Southern Region, you will find an energetic and fulfilling seasonal position with Alberta Parks. Cypress Hills Interprovincial Park is a unique landscape that contrasts with the surrounding prairie, making it an exciting destination for campers and day users alike and overlaps the Alberta and Saskatchewan borders. This park lies within the Southeast District of Alberta Parks. The district includes Red Rock Coulee and Michelle Reservoir. The park is located 65km south of Medicine Hat and covers approximately 200 sq km of provincial park. The focal point is the Elkwater Townsite with 300 cottages, 10 campgrounds, 5 group camps and front and backcountry comfort camping. Information Officers work out of the Visitor Centre and the Elkwater Townsite providing information, retail services, campground registrations and reservation support. Onsite, fully furnished accommodation may be available for rent. Role Responsibilities INFORMATION OFFICER SUPERVISOR (AS4) : Reporting directly to the Visitor Services Supervisor (VSS) at Cypress Hills Provincial Park , you will be responsible for creating a positive and productive work environment for up to five Information Officers in this district. This position is a front-line customer service role and focuses on higher level administrative and leadership tasks, such as scheduling, staff training, visitor concern management, on-site troubleshooting, inventory management, cash reconciliation, and reporting. Direct responsibilities include but are not limited to: • Supervision, leadership, mentorship and training to seasonal staff, assist with performance reviews, handle conflict situations • Administration Support – manage day-to-day staff schedules and changes, review timesheets prior to payroll submission, oversee invoices and expenditures, create and review promotional materials • Booth Operations Support – understand shop.albertaparks.ca functions to update visitor profiles, process refunds, manage retail inventory. Manage stock by placing orders with external vendors. • Provide ongoing support to AS2 Information Officers (IOs) through regular check-ins on progress and one-on-one training. Assist with input for seasonal performance reviews. Empower IOs to be independent in their roles by setting clear expectations and processes for decision-making • Place orders for booth and store inventory (where applicable) to ensure proper supplies are available prior to busy campground times • Provide support for cash and revenue reconciliation • Ensure staff maintain and improve knowledge on recreational activities, park facilities, services, tours, public safety issues, tourism and travel opportunities, directives, policies and regulations • Support the distribution of information-based communications such as posters, brochures, program advertisements • Ensure staff complete Government of Alberta mandatory online courses • Ensure staff complete all SiteDocs train…

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