Full-Time Dispatcher

DEFINITION This position serves as a full-time dispatcher for the City of New Haven Police Department. The dispatcher will perform a full range of call taking of emergency and non-emergency telephone calls and dispatching police, fire and EMS. CLASS CHARACTERISTICS The full-time dispatcher should have the ability to stay calm under high pressure situations and have a willingness to help others including the public, police, fire and EMS personnel and other city departments. Understand the work schedule including working weekends, holidays and unexpected overtime. ESSENTIAL FUNCTIONS ➢ Answer all incoming emergency and non-emergency telephone calls for service and make proper entry into the CAD system. ➢ Dispatch appropriate Police, Fire, EMS or any other agency that is required for assistance. ➢ Monitors radio and other communication devices to receive radio traffic and keep proper documentation and records. ➢ Answer calls for City Utilities on evenings, weekends and holidays then notify the on-call personnel when necessary. ➢ Operates IDACS/NCIC, Spillman systems to assist officers with registration, driving records, wanted persons, stolen property and others as needed. ➢ Enters and cancel records into the system such as: guns, vehicles, license plates and any other item that meets requirements to be entered. ➢ Acquire and maintain all required training essentials. ➢ Greet/Assist the public at the walk-up window in the New Haven Police Department lobby. ➢ Process VIN paperwork and receive the money right out proper receipts, process lost license plates paperwork with a report number assigned. ➢ Have a working knowledge of the boundaries for Police, Fire and EMS and the proper response for calls for service. ➢ Other duties as required/requested. QUALIFICATIONS ➢ Must maintain IDACS/NCIC certified. ➢ Must possess effective communication skills. ➢ Must maintain CPR/TELEPHONE CPR certified. ➢ Must be able to multi-task. ➢ Be willing to work solo after being trained. ➢ Must have computer/typing skills. ➢ Must maintain confidentiality of work-related information and materials. ➢ Must have dependable transportation. ➢ Must have a high school diploma. ➢ Must pass a background check. Pay: $25.55 - $28.57 per hour Benefits: Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Work Location: In person

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