Fulfillment Specialist Senior - Night Shift

Fulfillment Specialist Senior - Night Shift JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML International San Antonio, Texas Supply Chain Regular Full Time Employee 10/8/2026 USD $62,400.00/Yr. USD $93,600.00/Yr. 59904 International Motors, LLC Job Description Position Overview The Senior Fulfillment Specialist is responsible for managing the end-to-end fulfillment process to ensure customer orders are delivered accurately, on time, and in accordance with customer requirements. This role serves as the primary liaison between Sales, Production, Supply Chain, Logistics, Engineering, and Customers to proactively manage order execution, resolve issues, and drive delivery performance. The ideal candidate possesses strong analytical skills, exceptional customer focus, and extensive experience managing complex orders in a manufacturing environment. This position plays a critical role in ensuring customer satisfaction while balancing production schedules, material availability, and business objectives. Schedule: Monday through Friday 5:30 PM - 4:00 AM Responsibilities Order Management & Fulfillment Manage customer orders from order entry through shipment and delivery. Monitor order status, schedule adherence, and fulfillment milestones to ensure on-time delivery. Review customer requirements and coordinate execution across manufacturing and supply chain functions. Identify potential delivery risks and proactively implement corrective actions. Work closely with production planning teams to prioritize and expedite critical customer orders. Customer Support & Communication Serve as the primary point of contact for customers regarding order status, shipment schedules, and fulfillment concerns. Provide timely and accurate updates to internal stakeholders and customers. Resolve customer inquiries, scheduling conflicts, and fulfillment issues. Support escalation management for high-priority customer delivery concerns. Build strong relationships with customers and internal teams to ensure a positive customer experience. Cross-Functional Coordination Collaborate with Manufacturing, Materials, Purchasing, Engineering, Quality, and Logistics teams to support order fulfillment objectives. Coordinate engineering changes, special requests, and configuration requirements to minimize delivery impacts. Facilitate communication between functional teams to resolve shortages, production constraints, and shipping challenges. Participate in production and fulfillment review meetings to ensure alignment on customer commitments. Delivery & Logistics Management Monitor shipment schedules and transportation activities to support timely deliveries. Coordinate with logistics providers and shipping teams to address transportation issues. Track and communicate shipment status and delivery performance metrics. Support export, documentation, and compliance requirements when applicable. Ensure fulfillment activities comply with company policies and customer requirements. Performance Analysis & Continuous Improvement Analyze order fulfillment data to identify trends, risks, and improvement opportunities. Develop reports and metrics related to on-time delivery, backlog management, and customer service performance. Support continuous improvement initiatives designed to enhance fulfillment processes and customer satisfaction. Recommend process improvements that increase efficiency, accuracy, and responsiveness. Minimum Requirements Bachelor's degree and at least 1 year of supply chain experience OR Master's degree and no experience OR At least 3 years of supply chain experience Additional Requirements Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Desired Skills Ability to manage customer orders…

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