Front Office Manager

About Hotel Saranac Hotel Saranac was masterfully restored in 2018. It sits on the National Register of Historic Places and is part of the Curio Collection by Hilton. Our 102 guestrooms and suites are supported by our signature restaurant Campfire, our historic Ballroom, the Great Hall, the Terrace, our premier spa, a lobby bar and a gift shop. As we approach our 100th anniversary in 2027, we are looking to grow our team. Position Overview We are seeking an experienced, hands-on Front Office Manager to lead our front desk team. You will set the tone for every guest arrival, coach a team that takes pride in genuine Adirondack hospitality, and keep the front office running smoothly around the clock. Responsibilities Lead daily front office operations for a 102-room historic hotel Hire, train, schedule and coach front desk team members Deliver seamless arrivals and departures that meet Curio Collection by Hilton brand standards Resolve guest concerns with care, turning challenges into loyal guests Champion guest satisfaction scores, online reviews and Hilton Honors enrollment Partner with housekeeping, sales, Campfire, the spa and the events team to create a connected guest experience Maintain accurate reservations, guest profiles and billing records Conduct regular audits of guest accounts, cash handling and credit card transactions Support room revenue through upselling, rate integrity and inventory management Assist with night audit and front desk shifts as needed Uphold hotel policies, safety procedures and a polished lobby presentation Share local Adirondack knowledge with guests, from hiking trails to Winter Carnival Qualifications · Previous hotel front office or hotel management experience, with supervisory experience preferred At least 1 year of Hilton experience preferred Comfort with property management systems, phone systems and front desk technology Excellent verbal and written communication skills A calm, patient approach to difficult situations Strong attention to detail with sharp organizational skills A warm, professional presence that puts guests at ease Multilingual skills are a plus Flexibility to work weekends, holidays and varied shifts based on business needs Benefits Competitive pay plus a performance bonus program Health, dental and vision insurance Life insurance, short-term disability and long-term disability coverage 401(k) program Go Hilton team member travel discounts at Hilton hotels around the world The chance to be part of a landmark hotel’s 100th anniversary Ready to lead the front desk at one of the Adirondacks’ most storied hotels? Apply today. Job Type: Full-time Pay: $65,000.00 - $70,000.00 per year Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Ability to Relocate: Saranac Lake, NY 12983: Relocate before starting work (Required) Work Location: In person

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