FRA Field Resource Manager

Driven by Purpose. Powered by People. At Keolis , a leader in public transportation and proudly headquartered in Boston, our mission — We Imagine, We Care, We Commit — is more than words. It’s how we support our communities and how we support each other. As part of our team, you'll have access to a comprehensive benefits package designed with your wellbeing in mind. We offer a competitive benefits package that supports your health, wellbeing, and peace of mind. This includes medical, dental, and vision coverage, along with life and disability insurance. You’ll also have access to a variety of voluntary benefits such as hospital indemnity, accident, and critical illness coverage, as well as home, auto, and pet insurance. To help secure your financial future, we also provide a 401(k)-retirement plan with a company match. At Keolis, you're not just building a career — your part of something bigger. Salary Range: $104,319.50-$123,077.00 Knowledge and Experience: Bachelor's degree in Transportation Management, Business Administration, Operations Management, Logistics, or a related field; equivalent combination of education and relevant experience may be considered. Seven (7) or more years of progressive experience in railroad operations, transportation management, dispatching, resource planning, or a related operational environment, including leadership experience. Experience managing workforce allocation, operational resources, and service delivery within a 24/7 transportation or rail operations environment. Familiarity with applicable regulatory requirements, operating procedures, collective bargaining agreements, and workforce management practices. Demonstrated experience utilizing operational data, performance metrics, and trend analysis to support decision-making and continuous improvement initiatives. Skills: Expertise in resource planning, workforce utilization, and operational coordination within a transportation environment. Demonstrated ability to lead, coach, and develop operational teams. Advanced problem-solving and decision-making skills in response to service disruptions and changing operational conditions. Effective communication, negotiation, and relationship-building skills when working with operational leaders, employees, and labor representatives. Proficiency in operational reporting systems, workforce management tools, and data analysis to support service delivery and performance management. Key Accountabilities: Demonstrate and adhere to the Keolis Commuter Services principals of Employee Engagement, Operational Excellence & Safety, Customer Satisfaction, Corporate Social Responsibility and Economic Performance. Lead the planning, deployment, and optimization of operational resources to support daily commuter rail service delivery. Oversee ATC resource management activities to ensure adequate staffing and operational readiness across all shifts. Monitor resource utilization, performance metrics, and service impacts, implementing corrective actions when necessary. Collaborate with Operations, Transportation, Mechanical, and other departments to address resource needs and service challenges. Develop and implement resource strategies that improve operational efficiency, service reliability, and cost effectiveness. Ensure compliance with company policies, operating rules, regulatory requirements, and applicable labor agreements. Analyze staffing trends, operational demands, and performance data to support workforce planning and forecasting activities. Lead response efforts related to resource allocation during service disruptions, emergencies, and special operating conditions. Prepare and present reports, recommendations, and performance updates to senior leadership. Foster a culture of safety, accountability, continuous improvement, and customer-focused service throughout the organization. Working Conditions & Physical Demands: Works in a professional office or operational support en…

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