Food Pantry Program Manager

The Catholic Charities Food Pantry Network serves the food insecure at four locations throughout Greater Boston and provides additional services to external partner organizations. The Food Pantry Program Manager is an operations focused leader responsible for managing the operational, logistical, and administrative functions that support Catholic Charities food security programs and management of the Yawkey Food Pantry. This role ensures that food sourcing, storage, distribution, partnerships, compliance, and reporting processes all run efficiently and at-scale. The Program Manager works closely with the Director of Food Security to move strategy into action, drive continuous improvement, guarantee high‑quality service delivery across programs, translating to compassionate food security resources to the clients. RESPONSIBILTIES Oversee day‑to‑day operations of food security programs, including procurement, inventory, transportation, distribution, and partner coordination. Lead development and enforcement of Standard Operating Procedures (SOPs) for food handling, transportation and storage operations, volunteer management, and community distribution sites. Ensure all activities meet food safety standards, quality guidelines, and regulatory compliance requirements. Manage end‑to‑end food supply chain workflows: sourcing, vendor relations, deliveries, storage, routing, and last‑mile distribution. Optimize logistics to improve efficiency, reduce waste, and ensure reliable access to nutritious food for clients. Oversee transportation planning, including driver, scheduling, and maintenance. Displays sensitivity to the needs of individuals and families experiencing financial hardships, mental illness, trauma, and those from varied cultural backgrounds. Support program coordinators in the implementation of food distribution programs, nutrition initiatives, education, and community partnerships. Monitor operational data (volumes, turnaround time, inventory levels, service utilization) and make actionable adjustments. Lead audits and continuous improvement projects to strengthen operational excellence. Supervise Driver and Food Pantry Assistant, oversee logistics, storage and transport operations, program delivery, and community engagement functions. Provide coaching, mentorship, and performance management to ensure high‑functioning operational teams. Support recruitment, onboarding, and training of staff and volunteers. Manage operational budgets, including staffing, transportation, storage, and procurement. Maintain compliance with federal/state/local/partner food program requirements (e.g., food safety regulations, donor requirements). Support grant reporting by providing accurate operational metrics and narratives. Maintain strong relationships with food banks, vendors, community organizations, donors, and government partners. (e.g., food sourcing, shared distribution, joint outreach). Represent the organization in operational working groups, local food policy council, and emergency response coordination as needed. Maintain contingency plans for supply chain disruptions, weather events, etc. Serve as acting Director of Food Security in their absence on operational matters and serve as operational lead during emergencies, ensuring rapid and flexible food distribution responses Provide operational input for strategic planning, department‑wide resource allocation, and organizational decision‑making. Work environment includes office setting with the use of basic office equipment, food pantry environment, standing for extended periods of time during distribution times and restocking, working in the community and work in various field office locations. Safely operate pallet jacks, forklift, and loading lift. Maintain professional boundaries and confidentiality. Attendance at meetings and trainings. Local travel as needed. QUALIFICATIONS Bachelor’s degree in supply chain management, Public Administration, Nonprofit Management, Nutrit…

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