Facilities and Fleet Maintenance Service Coordinator

Job Summary: The Facilities and Fleet Maintenance Service Coordinator coordinates facilities and fleet service operations, manages administrative workflows, and monitors fleet-tracking and management software for vehicles and equipment owned and operated by Macon Water Authority (MWA) employees. The position supports safety, regulatory compliance, and operational efficiency. The Fleet Maintenance Service Coordinator consults with the Facilities and Fleet Manager for direction on work assignments and organizes and prioritizes tasks to complete assigned work. Responsibilities: Serve as the primary point of contact for service requests and scheduling. Prepare service documentation, estimates, and summaries. Open, track, and close service tickets and work orders accurately. Ensure work orders information is accurate, adjusting preventative maintenance labor hours based upon actual work, analyzing feedback reports for improvements, and/or additional work requirements. Utilizes computerized maintenance software, assists with maintaining accurate and up-to-date backlog status. Responds to and reports facilities and fleet-related emergencies, concerns, and issues. Assist with monitoring the fleet-tracking and Automatic Vehicle Locator (AVL) software. Ensure vehicles and monitoring parameters are properly configured and monitored, and that applicable policies and procedures are followed. Review safety events such as harsh driving, incidents, and policy violations. Document and report findings to management. Coordinate follow-ups, coaching, or corrective actions as needed. Assists with the fleet acquisition and disposal process. Assists in receiving inventory and equipment. Assists with inventory counts of all materials on hand that may include weekly, monthly, quarterly, or annual spot checks and counts, depending on the needs of the business. Process purchase requisitions and change orders for Facilities and Fleet projects and repairs. Use purchasing software to enter requisitions for parts, materials, and contract services, and assist Accounts Payable as needed. Maintain organized records of service activity, invoices, and reports. Assist with data entry, filing, and general office management tasks. Support the Facilities & Fleet Department with scheduling, reporting, and communication. Makes day-to-day decisions within the department’s delegated authority. Coordinates work activities and communicates with the Facilities & Fleet management team, MWA employees, vendors, contractors, members of the public, and others as needed to review work status, exchange information, and resolve routine issues. Escalates matters requiring supervisory approval or direction. Operate and maintain vehicles and equipment, and use tools and supplies as needed to complete assigned work. Equipment and tools may include an air compressor, a pressure washer, pneumatic impact tools, wrenches, pliers, screwdrivers, and other related equipment. Performs essential duties of the Administrative Assistant in their absence. Performs other duties as assigned. Qualifications: High school graduate or equivalent. Advanced knowledge of technical training in automotive services, auto mechanics, or a related field; supplemented by three years of experience in maintaining and repairing automobiles or medium/heavy trucks Understands the use of common hand and power tools. Previous experience in service coordination, dispatching, or administrative roles. Experience with service writing or work order systems is preferred. Strong organizational and multitasking skills. Strong problem-solving and decision-making abilities. Excellent written and verbal communication abilities. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Valid Georgia driver's license with a clean driving record; Georgia CDL Class B is preferred. Physical Requirements: Frequent walking, standing, and stooping Ability to carry 50 to 80 pounds or more. Ability to lift up to 100 poun…

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