Evening Parts Clerk

Evening Parts Clerk Location: Truro, Nova Scotia Position: Permanent, Full-Time Schedule: Evening Shift, 4:00 PM – 12:00 AM MacKay’s Truck & Trailer Center is seeking a motivated and dependable Evening Parts Clerk to join our Parts Department in Truro, Nova Scotia. This position plays an important role in supporting our Service Department by ensuring technicians have timely access to the parts needed to complete repairs and maintenance. The Evening Parts Clerk also serves as a point of contact for customers during evening hours, responding to telephone inquiries, assisting with parts requests, and providing knowledgeable and professional customer service. We are looking for an organized, customer-focused individual who can balance the demands of a busy service environment with customer inquiries while maintaining accuracy, efficiency, and attention to detail. Who We Are MacKay’s Truck & Trailer Center is a family-owned and operated business that has been serving the commercial transportation and equipment industries for over 45 years. With locations in Truro and Dartmouth, Nova Scotia, and Charlottetown, Prince Edward Island, we represent leading manufacturers in the truck, trailer, and compact equipment industries. At MacKay’s, we believe our success starts with our people. We are committed to providing a safe, supportive, and professional workplace where employees are valued, encouraged to develop their skills, and provided with the training and resources needed to succeed. Why Join MacKay’s? MacKay’s offers a comprehensive compensation and benefits package that includes: Competitive compensation Group benefits including medical, dental, vision, extended health, and Employee Assistance Program (EAP) Company-matched pension plan Three weeks of vacation to start Boot allowance Ongoing training and development opportunities Annual employee appreciation events Stable, team-oriented work environment And more What You’ll Do As an Evening Parts Clerk, you will work closely with our Parts and Service Departments while also providing assistance to customers during evening hours. Key responsibilities include: Provide parts support to Service Department technicians by identifying, locating, and supplying parts required for repairs and maintenance. Answer incoming telephone calls during evening hours, respond to customer inquiries, and direct calls as appropriate. Assist customers with parts inquiries, availability, pricing, and orders, both over the phone and in person. Use computerized parts catalogues and inventory management systems to accurately identify and locate parts. Process parts requests, orders, invoices, and transactions accurately and efficiently. Coordinate parts availability and communicate order updates to technicians, customers, and other departments. Receive, inspect, organize, and stock incoming parts and inventory. Maintain accurate inventory records and assist with inventory counts and stock control. Prioritize technician parts requests and customer inquiries to support efficient shop operations and timely customer service. Maintain a clean, organized, and safe work environment. Work collaboratively with the Parts and Service Departments to meet operational demands and customer expectations. What We’re Looking For The ideal candidate will demonstrate: Strong communication and interpersonal skills with a customer-focused approach. Excellent organizational skills and attention to detail. The ability to prioritize tasks and work efficiently in a fast-paced environment. A positive attitude, strong work ethic, and willingness to learn. The ability to work independently while contributing to a team environment. Basic computer skills and the ability to learn new systems and software. Previous experience in a parts, inventory, warehouse, or customer service environment is considered an asset. Experience in the trucking, automotive, heavy equipment, or related industries is p…

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