Dispatcher/Customer Service Administrator

As part of Valley City Mechanical, we love self-motivated and friendly people who want to have fun and are passionate about what they do. We’re looking for someone who wants more than just a job—we’re looking for someone who wants to grow with our company for the long term. We are a small (but growing!) family owned company looking to add someone kind, diligent, and reliable to answer phones, schedule appointments, and dispatch technicians all while remembering what's important: our customers. Primary Job Function : Answer incoming calls and provide professional customer service Maintain service technicians, installers, and sales daily schedules and dispatch technicians as service calls come in/are completed. Rescheduling customers when parts come in from our suppliers Maintain customer database with current information Submitting for permits/inspections Follow up with the sales team to insure quotes/estimates are being sent out and followed up on Schedule and sell membership plans Data Entry including but not limited to thank you cards, invoicing, submitting work orders for payment, etc. Provide accounting and administrative support to management Education & Experience High school graduate or equivalent Proficient in Microsoft Eager to learn and master our dispatch software Excellent communication skills Ability to multitask What we offer: Competitive pay Paid time off after 90 days Health & dental benefits Simple IRA with company match Paid holidays A consistent Monday–Friday schedule A friendly, close-knit work environment Opportunities to grow with our company Job Type: Full-time Pay: From $18.00 per hour Benefits: Dental insurance Health insurance Paid time off Retirement plan Work Location: In person

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