Dispatcher

Company Description TrueNorth Operations LLC (TNOL) is an Amazon Delivery Service Partner (DSP) operating out of DCM5 in Pataskala, Ohio. We are committed to delivering exceptional service through safety, dependability, accountability, and operational excellence. Our mission is to build a high-performing team where professionalism, teamwork, and continuous improvement drive success. We value individuals who take initiative, embrace challenges, and demonstrate a commitment to personal and professional growth. At TrueNorth Operations, we believe strong leadership, clear expectations, and a supportive work environment are essential to building a successful operation. We are dedicated to developing our employees, recognizing exceptional performance, and creating opportunities for advancement. TrueNorth Operations LLC — Guide the day. Job Description We are seeking an energetic, dependable, well-rounded individual to join our operations team as a Dispatcher. We are not simply looking to fill a position. We are looking for someone who wants to grow with our company, take ownership of responsibilities, and contribute to building a successful operation. This opportunity will begin on a trial basis, with the intention of identifying a permanent team member. Individuals who demonstrate exceptional leadership, initiative, and operational performance may be considered for future advancement into additional leadership or management roles. Location: DCM5 | Pataskala, Ohio (Columbus Area) Pay: $23.00 per hour Schedule: 30+ hours per week Availability: Evenings, nights, weekends, and holidays as needed Position Type: 30-Day Paid Trial Assignment with Opportunity for Permanent Employment Work Location: On-site, with occasional field responsibilities Application Period: Seven (7) calendar days from publication The primary objective of this position is to assist TNOL management in maintaining safe, efficient, and consistent daily operations. Key Responsibilities Monitor Delivery Associates (DAs) throughout their routes, tracking progress, productivity, and safety. Utilize Amazon Cortex, Flex, LMDMax, and other operational systems to support daily dispatch activities. Coordinate driver rescues, route adjustments, and additional support to ensure successful delivery completion. Communicate with drivers, Amazon station personnel, and TNOL management throughout daily operations. Troubleshoot delivery issues, vehicle breakdowns, device problems, and unexpected operational challenges. Assist with vehicle assignments, equipment distribution, route preparation, and daily dispatch procedures. Monitor driver performance, identify opportunities for improvement, and provide appropriate coaching. Support vehicle inspections, fleet readiness, and accurate equipment accountability. Document incidents, safety concerns, route exceptions, and operational updates. Assist with end-of-day procedures, including driver returns, equipment collection, and route reconciliation. Maintain accurate operational records, reports, and spreadsheets. Support delivery operations by completing rescues or running delivery routes when necessary. Perform other operational and administrative duties as assigned. Management Support & Accountability The Dispatcher operates under the direction of TNOL management and is expected to execute operational priorities, uphold established company procedures, and maintain consistent communication with leadership. The selected individual must demonstrate sound judgment, accountability, and the ability to resolve routine operational challenges independently within assigned authority. Responsibilities include: Supporting management in executing daily operational objectives. Communicating staffing shortages, performance concerns, and operational disruptions. Following established company procedures and reinforcing expectations with Delivery Associates. Recognizing situations requiring management involvement and escalating them promptly. Maintain…

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