Customer Service Representative

Customer Service Representative Founded in Hangzhou in 2014, BJT Pack Group is a China-originated global innovator and manufacturer of sustainable industrial protective packaging machinery and consumables. With 11 years focused on protective packaging R&D, we hold independent core R&D capabilities and 100+ global patents, competing head-to-head with industry leaders. Built on low-carbon, cost-effective, high-performance packaging, our products cut customer packaging and logistics costs while staying green. We serve partners in 50+ countries, with local branches in Germany, the US, Australia, and Japan delivering rapid on-site technical and after-sales support. Your core strengths Customer Centric Anticipates customer needs and delivers accurate, timely order fulfillment with a proactive service mindset. Detail Driven Maintains precision in order verification, documentation, and cost tracking; understands that accuracy directly protects P&L. Tech Savvy Advanced proficiency in Microsoft Excel to track freight costs and P&L variances. Self Motivated Demonstrates initiative in researching & identifying new warehouse spaces, logistics partners, and administrative local solutions. Cross Functional Works seamlessly with sales, warehouse, 3PL, and carriers to ensure smooth end-to-end order execution. Order Processing & CRM Management Review customer purchase orders for accuracy. Create and tag orders in the CRM system with correct order types and perform final order review. Place orders with the headquarters to maintain warehouse inventory at a reasonable level. Post outbound shipments in CRM based on pickup documentation and freight cost records. Download and verify CRM-generated invoices after approval, then distribute to sales representatives. Collect and statistically analyze accounts receivable data. 3PL & Warehouse Coordination Send pick requests to 3PL partners based on inventory availability; obtain and communicate ready-to-ship dates to relevant stakeholders. Prepare and hand over shipping documents (BOL, packing list, carrier and pickup schedule) to the warehouse. Lead initial discussions and contract negotiations with logistics suppliers, 3PL partners, and equipment vendors to secure competitive terms and Service Level Agreements (SLAs). Oversee day-to-day administrative functions for local operations, maintain vendor records, process administrative expenses, and support local operational compliance in Germany. Shipping & Freight Management Request freight quotes from carriers and book shipments in a timely and cost-effective manner. Prepare complete shipping documentation and send to 3PL partners. Record and track all freight and logistics costs to support cost control and P&L accuracy. Arrange shipment of exhibition materials and equipment as needed, including requesting freight quotes and booking shipments. Finance & Administrative Support Exchange checks, perform supplier reconciliation, and process payment applications. Manage general office administration duties to ensure smooth daily operations. Return & After Sales Support Arrange customer returns and process related documentation. Respond to customer after-sales requests and arrange equipment maintenance/repair plans. Qualifications Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field strongly preferred. 2+ years of experience in order management, logistics coordination, or supply chain operations — B2B manufacturing, packaging, or industrial equipment background is a plus. Fluency in English, written and spoken — to effectively bridge and communicate between US. operations and headquarters. Mandarin is a plus. Proficient with CRM or ERP systems (e.g., Salesforce, Zendesk, SAP) for order entry, outbound posting, and invoice processing. Experience with Accounts Receivable, supplier reconciliation, and payment application processes. Working knowledge of 3PL coordination, freight quoting, and shipping documentation (BOL, pa…

View the full posting and apply