Customer Service & Order Entry Specialist
LED LightingEnvision LED Lighting – Bell, CA Pay: From $20.00 per hour + DOE Job Type: Full-time Schedule: Monday–Friday, 1st Shift Work Location: Onsite / In-Person Job Description Envision LED Lighting is hiring a Customer Service Specialist for our Bell, CA location. This role is a great fit for someone who enjoys helping customers, talking on the phone, solving problems, and staying on top of follow-ups. You will assist homeowners, contractors, distributors, and business customers with product questions, orders, shipping, returns, warranties, and general support. What You'll Do Answer customer calls, emails, texts, and chats Help customers with product questions and recommendations Provide order status, shipping, tracking, and backorder updates Process customer orders in NetSuite Assist with rush, expedited, custom, and special orders Prepare quotes and help with volume or bulk pricing requests Process returns, warranties, and RMAs Provide basic product troubleshooting Send more technical questions to the appropriate team member Manage customer inquiries and tickets through Front Communicate with Production and Shipping when needed Keep accurate notes on customer conversations and orders Maintain follow-up lists and make sure open issues are resolved Return customer calls and respond to messages promptly Assist business customers with account setup and support Help Sales and Marketing with samples, brochures, catalogs, and other customer requests What We're Looking For Previous customer service experience Comfortable speaking with customers on the phone throughout the day Friendly and professional communication skills Strong attention to detail Organized and dependable Good problem-solving skills Able to multitask and prioritize Strong follow-through Comfortable learning new products and software Able to work well with a team Basic computer and email skills Preferred Experience LED lighting or electrical products Technical or product-based customer service NetSuite Front or similar customer service platforms Order entry and quoting Returns, warranties, and RMAs Distribution or warehouse customer service Microsoft Office Bilingual English/Spanish Pay: From $20.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Please provide an example of a product line or technical subject you had to learn quickly in order to assist customers. Please describe your customer service and order-support experience. What CRM, ERP, customer service, or ticketing systems have you used? What experience do you have with lighting, electrical, electronic, or other technical products? Education: High school or equivalent (Required) Experience: Customer support: 3 years (Required) Order entry: 3 years (Required) Distribution center: 3 years (Preferred) Work Location: In person