CPT Estate Manager

Position Summary: The House Manager oversees the day-to-day operations of a private residence, ensuring exceptional standards of service, organization, and presentation. This role leads the household team and collaborates with internal partners to ensure a seamless experience for the principals, family, and guests. Position Responsibilities: Oversees the day-to-day operations of a private residence, ensuring the home is consistently maintained, organized, fully operational, and prepared to the highest standards for the principal, family, and guests. Conducts regular walkthroughs of the residence, proactively identifying maintenance, housekeeping, presentation, inventory, and service needs and ensuring timely resolution. Establishes and maintains exceptional household service standards, operating procedures, and routines to ensure a consistently seamless experience within the residence. Anticipates household and principal needs, proactively identifying opportunities to improve efficiency, service, organization, and the overall operation of the home. Leads and develops a team of three household staff, establishing clear expectations, effective communication, accountability, consistency, and a culture of exceptional service. Oversees staff schedules, daily priorities, performance, training, and workflow to ensure appropriate coverage and seamless household operations. Partners closely with the Facilities Manager, Lead Housekeeper, and other internal team members to coordinate household priorities, projects, preventative maintenance, and the overall care and readiness of the residence. Fosters strong cross-functional communication and collaboration between household staff and internal departments to ensure information, priorities, and expectations are clearly communicated and executed. Oversees household projects from planning through completion, coordinating closely with the Facilities Manager and other internal stakeholders to establish clear scopes of work, timelines, budgets, responsibilities, and expected outcomes. Sources, vets, schedules, and manages outside vendors and contractors, ensuring work is performed efficiently, professionally, and in accordance with established household standards. Negotiates vendor agreements and reviews contracts, proposals, and invoices for accuracy, quality, and adherence to approved scope and budget. Ensures contractors and vendors maintain required documentation, including Certificates of Insurance, confidentiality agreements, and other applicable compliance requirements prior to commencing work. Monitors project schedules, deliverables, budgets, and workmanship and communicates progress, risks, or changes to appropriate stakeholders. Maintains organized records of household vendors, contracts, warranties, service agreements, projects, and relevant property documentation Assists with preparation and management of the household operating budget, monitors expenditures, reviews invoices, and provides recommendations regarding spending, service agreements, projects, and operational priorities. Maintains organized household records, files, inventories, and documentation and oversees procurement of household supplies and specialty items. Coordinates package and mail management, deliveries, household purchasing, and other administrative requirements related to the operation of the residence. Ensures the residence is consistently prepared for the principal, family members, and guests, with careful attention to presentation, comfort, preferences, and service standards. Coordinates household preparations for guests, dinners, special occasions, and events, partnering with internal teams and external vendors to ensure seamless execution. Provides operational support for special events and daily household functions as required. Maintains a high degree of discretion, confidentiality, professionalism, sound judgment, and flexibility when handling sensitive information and responding to the evolving needs …

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