Control Room Dispatcher- Part Time

ABOUT THE BJCC AND CITYWALK BHAM For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, the Coca Cola Amphitheater, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit www.bjcc.org. Summary/Objective The Dispatcher is an operations positions with primary responsibilities for general safety and security services, monitoring and operating various means of security video monitoring systems, two-way radio transmissions, etc., to ensure that misuse, damage, or theft of BJCC property does not occur at the Birmingham Jefferson Convention Center, and related properties. The incumbent is expected to positively reflect conduct becoming a public-facing employee and act as a customer service agent for employees and guests. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: An understanding of the full range of principles, terms, techniques, equipment, and procedures to execute dispatcher activities and function to promote public safety. An ability to make independent decisions to initiate and carry out internal and external customer service security requests. Capable of working unsupervised after being instructed on tasks. Strategically plans and make recommendations to management to ensure overall security and public safety for tenants and visitors. The full performance ability to work closely with internal and external colleagues (police, security guards and etc.) to prevent criminal activity and assist victims of criminal activity. Ability to meet deadlines, follow instructions and use good judgment in matters relating to public safety of internal and external customers. Advanced proficiency to use a range of current and modern job-related equipment, computer hardware, software applications, and best practices associated with security and dispatching. Work cooperatively with others and possesses flexibility to complete other tasks as assigned, including working in other locations throughout the BJCC. Advanced ability to listen, speak, interact tactfully and persuasively, and establish and maintain relationships constructively and cooperatively with BJCC partners, tenants and the public. Effectively communicates in writing, in person, by two-way radio, by telephone or by email with external and internal customers, representing the BJCC to customers, the public, government and other external sources. Expected to speak professionally, clearly and concisely when assisting patrons. Ability to independently write accurate, legible, grammatically correct incident reports. Expertly analyze, retain and evaluate data or information to anticipate results to choose the best solution and solve problems Effectively communicates to internal/external partners to extract necessary incident details and effectively deliver that information to the required responding parties. Proficient knowledge of the BJCC venues and facility including corresponding streets and venue locations. Expert ability to operate a multi-plex camera system (Avigilon and Genatex). Provides security assistance to major events held across the facility with an emphasis on heavily populated areas. Perform other duties as assigned Work Environment This position may have a moderate to extensive stress level associated with responding to emergency situations, dealing with the public, and prioritizing responses. The environment is mainly indoors, usually working in a communication center environment. Physical Demands Position requires calm and professional response in…

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