Brothers North - Administrative Assistant

Description: We are a Minnesota-based, family-owned business with an opening for an Administrative Assistant – Shipping & Logistics position at our Inver Grove Heights location. We are looking for someone with strong organizational and customer service skills, attention to detail, computer proficiency, a strong work ethic, and a positive attitude. This position is responsible for providing administrative support to shipping and logistics operations, coordinating shipments, maintaining accurate records, processing documentation, and communicating with customers, vendors, and internal departments to help ensure efficient daily operations. Awarded Star Tribune’s Top Workplaces 7 years in a row. We like to work hard, play hard, and take pride in everything we do! SCHEDULES: Monday-Friday 8am-4pm BENEFITS: Industry leading pay and benefits, paid weekly, overtime opportunities , vacation rollover, $50,000 life insurance policy gifted to all FT employees, 401k with a company match, career advancement programs, awesome company events, HUGE tech referral bonuses. Primary Objective: To support the day-to-day administrative and operational needs of our daily operations. This position helps keep shipment information, customer and carrier documentation, internal records, and operational workflows accurate and up to date. This role works closely with Operations, Sales, Leadership, customers, carriers, and service providers to ensure information moves efficiently and tasks are completed on time. Operational Support Assist with daily transportation and brokerage operations. Monitor shipment activity and help ensure loads are properly documented and updated. Coordinate information between customers, carriers, Operations, Sales, and Leadership. Track shipment status, appointments, delivery updates. Assist with resolving routine shipment and documentation issues. Ensure completed shipments are properly documented and ready for internal processing. Support operational follow up with customers and carriers. Assist with accessorial documentation, delivery receipts, rate confirmations, and any additional shipments records needed. Identify delays, missing documentation or shipment discrepancies and escalate them appropriately. TMS (Transportation Management System) Update shipment status information, appointments and documentation. Monitor completed shipments to ensure required documents are uploaded. Assist with correcting incomplete or inaccurate shipment details. Maintain customer and carrier information within the system Customer and Carrier Support Assist with Customer and carrier communication regarding shipment information and documentation Coordinate onboarding of new customers, carriers and vendors. Collect and maintain required agreements, insurance certificates, contact information carrier compliance documents. Maintain timely communication with customers, carriers and vendors. Track outstanding carrier documents and confirmations. Administrative Support Maintain and organize electronic records and operational documentation Manage internal tracking tools Assist with general office day to day support Help improve consistency with administrative workflows. Identify opportunities to simplify processes and eliminate unnecessary administrative work. Preferred Transportation Experience (Experience with any of the following is a plus) Freight Brokerage (Truckload/LTL) Carrier Communication and On-Boarding Customer Service TMS Systems (Tai) DAT Trucker Tools Requirements: Qualifications 2+ years of administration, customer service or related experience preferred. Transportation or freight brokerage experience is a strong plus Experience with TMS is preferred but not required Strong Microsoft Excel and general computer skills Excellent attention to detail and organizational skills Ability to manage multiple priorities and deadlines Strong written and verbal communication skills Ability to work independently while collaborating with a sm…

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