Bilingual Logistics Care Specialist

Oakville, Ontario, Canada Logistics Early Careers 21076 Logistics support that keeps projects moving. The role of Logistics Care Specialist is to identify and proactively resolve potential delivery issues to help drive customer engagement. This role provides a contact point for account managers to seek resolution on logistics related topics. This includes tracking orders, material visibility, and contact points for the warehouse. What You'll do Increase customer delivery satisfaction by providing transparency to outbound shipments Resolve potential fulfilment issues by presenting delivery solutions based on available stock levels, consolidating number of shipments per order, and expedited shipping where relevant Monitor orders on specific holds for accuracy, ensuring timely release to distribution centers for shipping. Ensure all COP order holds resolved prior to cut off Monitor back orders daily and take corrective actions to resolve in a timely manner Effectively utilize database analysis to record actions taken and characteristics of orders identified as potential failures Develop strong partnerships with materials management/transportation/warehouse Develop trust with field sales to increase AM productivity and reduce inbound calls from field Create stock movements (STO/PO) Provide stock movement support for 4 CW’s and 8 DC’s Complete scrap requests for DC’s, HC’s, and Vans Provide reporting and maintenance related to open stock transport orders Properly handle incoming phone calls and emails in a timely manner Maintain inventory levels for Hilti sales vehicles, including background tables to ensure accurate and timely replenishment of inventory Reconcile inventory of vans through transaction forms and regular movement of sales professionals in and out of sales territories Partner with marketing to determine appropriate van inventory limits and product mix Support training of new team members Perform other duties as assigned What You’ll Bring Bilingual proficiency in both French and English required High School Diploma/GED, required Associate Degree, preferred Minimum two (2) years’ experience, required Solid knowledge of SAP systems – APO and R3 Functional knowledge of logistics processes Solid knowledge of related business processes (i.e., Product Portfolio Management) Excellent interpersonal and customer service skills Strong PC skills including Microsoft Outlook, Excel, Word, and PowerPoint Good communication, organization, and analytical skills Detail oriented and able to handle multiple responsibilities and make decisions What’s In It for You The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range. At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $42,000 - $60,000 In addition to a competitive base salary, we offer a robust benefits package including: Medical/Dental/Vision effective the first day of the month following employment Team member Only coverage premiums paid by Hilti Basic Life, Accident and Disability (AD&D) insurance paid by Hilti Business Travel Accident paid by Hilti Basic Dependent Life Insurance paid by Hilti Option Life, AD&D, and Critical Illness for team member and dependents Short-term Disability paid by Hilti Registered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vesting Generous Paid Time Off policy and holidays including two da…

View the full posting and apply