Associate Director Operations and Systems

Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply. If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar). Scholarship and Student Aid Office McGill’s Scholarship and Student Aid Office (SSAO) advises McGill students on funding options, budgeting, and debt management. They disburse all provincial, federal, and US student aid funding, and help with government aid information and documentation. They offer an Entrance Bursary Program, Entrance Scholarships, an In-Course Financial Aid Program (loans and bursaries) and a Work Study Program based on financial need. Position Summary: Reporting to the Director of the Scholarships & Student Aid Office, the Associate Director provides strategic leadership in operations, systems, and service delivery. The role oversees operational budgets, funding development and stewardship, Work Study employer relations, oversees delivery for student aid and award processes as well as internal and external communications. Leading a team of professional and administrative staff, the Associate Director ensures high-quality service for students and employers, while overseeing financial, human, and physical resources, system infrastructure and security, records management, and policy compliance. Major Responsibilities Operations Develop short- and long-range planning for human and physical resources of the unit, financial capacity in support of student financial aid/award programs, space development and usage, and quality control within the unit’s full scope in partnership with the Director. Define and manage administrative operations, including operating budgets and related financial, contractual and procurement administrative tasks. Provide senior professional expertise and support to teams with diverse expertise, ensures high-quality staff recruitment and professional development standards. Participates in the hiring of key staff, and ensures University Human Resources’ policies and procedures, including collective agreements, are respected. Plan, develop and oversee processes, procedures, protocols and unit policies in accordance with the unit’s goals and objectives, for the integrated functioning of the various services and programs provided by the Scholarships & Student Aid Office. Plan and develop financial controls and segregation of duties within the finance portfolio; coach the Finance Officer on the implementation of these controls. Provide direction, leadership, management and supervision to a team of administrative and student staff: Guide and coach staff to achieve unit goals and outcomes Oversee professional development planning and all HR-related matters for team under their supervision Promote compliance with McGill policies in an environment of excellence Design and implement protocols for internal Knowledge Base, production schedule and user manuals for all positions across Scholarships and Student Aid. Provide senior professional expertise in response to team or stakeholder concerns regarding policies, programs or service, and controls, resolving any difficulties, as needed. Primary stakeholders include APB (Analysis, Planning and Budget), University Advancement, Enrolment Services, Student Accounts and the Offices of the Associate Provost, Student Life and Learning and Senior Director of Student Services. Ensure all records are digitized, stored, retained and disposed of in accordance with University archive policies. Work on projects, carries out any other related duties as necessary in keeping with the requirements and qualifications of the job. Act as a designate for the Director, as required. Student Aid/Awards Fund Management Strategic oversight of 800+ individually-named funds from don…

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