Admin Assistant

Beyond Physiotherapy is seeking a friendly Part Time Physiotherapy Clinic Administrator. Roles and Responsibilities : Patient Interaction : Greet patients warmly upon arrival and assist with check-in/check-out procedures. Answer phone calls and respond to inquiries in a timely, professional manner. Educate patients on clinic policies, services, and appointment details. Appointment Management : Schedule, confirm, and manage patient appointments efficiently. Handle appointment cancellations and rescheduling while optimizing schedules. Coordinate with therapists and other clinic staff to manage appointment changes. Billing and Payment Processing : Process patient payments, insurance claims, and assist with billing inquiries. Verify patient insurance information and explain coverage details as necessary. Ensure accurate and timely documentation of patient billing information. Clinic Cleanliness and Organization : Maintain a clean, organized, and welcoming front desk and waiting area. Perform regular cleaning duties, such as wiping surfaces, organizing magazines, and tidying up patient areas. Ensure treatment rooms are stocked, clean, and presentable before and after appointments. Laundry and Supplies : Manage clinic laundry, ensuring fresh linens and towels are available in treatment rooms. Regularly launder and restock linens, towels, and other necessary items. Inventory Management : Monitor and maintain inventory levels for front desk supplies and clinic materials. Place orders for office and clinical supplies as needed and assist in inventory organization. Coordinate with clinic management to track and organize medical supplies, linens, and other essential materials. Communication and Coordination : Liaise with clinical staff to communicate patient arrivals and status updates. Send reminders and follow-up calls for appointments and pending documentation. Help address patient concerns or complaints with professionalism and care. Qualifications : High school diploma or equivalent; additional certifications in medical office administration are a plus. Previous experience in a customer service or front desk role, ideally in a healthcare setting. Strong organizational and multitasking skills. Proficiency in JANE APP ( Pay Depends on JANE APP Experience) Excellent communication and interpersonal skills. Ability to maintain patient confidentiality and handle sensitive information. Working Hours : Part-time, with flexibility to work during clinic operating hours, including some evenings or weekends as required. Job Type: Full-time Pay: $19.00-$23.00 per hour Benefits: Dental care Extended health care Paid time off Education: Secondary School (preferred) Experience: Customer service: 1 year (preferred) Jane APP: 1 year (preferred) Work Location: In person

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