Account Lead

About eShipping Distribution Services eShipping Distribution Services is the warehousing and distribution division of eShipping LLC, providing third-party logistics (3PL) solutions to customers across the country. We partner with manufacturers, retailers, importers, exporters, wholesalers, and transportation providers to help manage their warehousing, inventory, fulfillment, and distribution needs. With locations across the U.S., our teams work together to keep customer operations running smoothly, combining hands-on warehouse operations with dedicated client support, technology, and customized solutions. Our continued growth provides opportunities to join a fast-paced, team-oriented environment where employees play an important role in supporting our customers and day-to-day operations. Position Summary The Account Lead will serve as the dedicated point of contact for a key client. This individual serves as the liaison between the client and warehouse operations. The Account Lead must understand client expectations while partnering with operations to ensure outstanding, customized service. This individual is responsible for providing operational support at a warehouse location to ensure efficient and timely pick-up and delivery, handling of customer orders, and shipments. Ensures compliance with safety, security, regulatory, and company policies. Daily responsibilities and activities include but are not limited to order and inventory management, customer service, data entry, report generation and analysis, auditing, quality and control, internal and external communications, transportation coordination, and miscellaneous administrative duties. Essential Duties and Responsibilities Duties include but are not limited to the following: Advocate on key client’s behalf by maintaining open lines of communication with client via phone, email, and MS Teams to ensure that expectations are met Research shipment tracking requests and provide feedback, including resolution of misplaced orders Monitor, manage, and modify orders when necessary Utilize a variety of MS Office programs and other warehouse management systems as necessary Handle customer specific requests pertaining to lot specific orders, order cuts, rush orders, and UPC dating Audit receipts and outbound orders as relates to piece count, accuracy, and expiration dates Inventory management, discrepancy resolution, and adjustments Project management Train and provide guidance to warehouse associates as needed Other duties as assigned Required Skills and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to work independently with appropriate leadership oversight Excellent customer service, time management, and teambuilding skills Ability to work effectively in a fast-paced environment Excellent oral and written communication skills; ability to understand, interpret, and explain complex and abstract issues and respond appropriately Able to utilize sound, independent judgment and make responsible decisions and recommendations Excellent follow-through and detail orientation Able to effectively utilize computer programs including Word, Excel, and Transportation Management System Ability to work with a variety of people and personality types Able to work within a fast-paced team environment Work as necessary to meet customer needs Must be able to work in warehouse environment with varying temperatures Minimum Education and Experience Prior warehouse experience preferred College degree preferred Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essen…

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