911 Dispatcher

Thank you for your interest in joining Door County Government! Door County is proud to be a premier place to live, work, and visit. We serve nearly 30,000 year-round residents and a vibrant seasonal population by providing essential services that support and protect the people, economy, and environment of the beautiful Door Peninsula. Within the County organization, the Door County Communications Center serves as the central point of contact between the public and emergency response services. Operating 24 hours a day, the center provides dispatching for all law enforcement, fire, and EMS agencies across the county. Staff manage both emergency 911 calls and non-emergency requests for service, ensuring timely and accurate communication to support public safety. The Communications Center is committed to delivering courteous, efficient, and high-quality service grounded in integrity, cooperation, and concern for community welfare. Through reliable communication, professional standards, and effective coordination, the department plays a critical role in supporting the safety and well-being of residents and visitors throughout Door County. To continue this important work, we are seeking a candidate who will perform the responsibilities outlined in the job summary and contribute to our efforts in serving the community. Job Summary This position supports Door County’s emergency response infrastructure by operating critical communications equipment to dispatch police, fire, and emergency medical services. The role requires exceptional focus, decision-making under pressure, and technical proficiency in order to ensure prompt and accurate public safety responses. Work is performed in a 24/7/365 communications center which includes nights, weekends, and holidays. Essential Duties & Responsibilities 1. Receives and routes emergency and non-emergency calls using telephone and computer-aided dispatch systems; prioritizes based on urgency and nature of the situation. 2. Dispatches appropriate law enforcement, fire, or emergency medical personnel using radio systems in compliance with FCC regulations. 3. Provides effective and professional communication with distressed callers to gather essential information, offer reassurance, and provide critical pre-arrival instructions when applicable. 4. Monitors ongoing incidents to relay critical updates, track unit status, and ensure accurate documentation in real-time. 5. Utilizes geographic knowledge and mapping tools to verify locations and direct responders efficiently. 6. Operates and maintains entries in the TIME System, including warrants, restraining orders, missing persons, and stolen property, ensuring compliance with state and federal protocols. 7. Maintains and interprets teletype communications and administrative messaging to support interagency coordination, which includes the National Weather Service 8. Participates in mandatory training sessions and meetings to maintain certifications and stay current on protocols and system updates. 9. Maintains records and logs consistent with departmental procedures, ensuring accuracy, confidentiality, and completeness. Key Competencies & Skills Communication: Clearly and calmly conveys information to callers and first responders, often under stressful and time-sensitive conditions. Multitasking: Manages multiple calls, data systems, and radio communications simultaneously with high accuracy. Problem Solving: Analyzes incoming information rapidly and determines appropriate dispatch actions with and without direct supervision. Technical Proficiency: Operates dispatch consoles, radios, computer-aided dispatch and proprietary software with accuracy and efficiency while responding to real-time events. Emotional Resilience: Maintains composure and decision-making ability in high-stress, emergency situations with callers and interagency personnel. Attention to Detail: Accurately records data and ensures consistency across systems while responding to real-t…

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