141 - Store Manager (Pet Specialty)

Location: Global Pet Foods Brampton - Queen St. E. (Store #141) Employment Type Full-Time Schedule Full-time (40 hours/week) Must be available days, evenings, weekends, and holidays as required. Compensation Competitive salary based on experience Reports To Training & Development Manager Position Summary The Store Manager is responsible for the day-to-day leadership and operations while creating a positive, professional, and customer-focused environment where both team members and customers feel welcomed, supported, and valued. Working in close partnership with the Training & Development Manager, this leader will champion accountability, consistency, and positive team culture while ensuring operational excellence across all areas of the business. The successful candidate will lead by example, coach with integrity, and foster a collaborative workplace built on trust, communication, and mutual respect. Leadership Responsibilities Team Leadership & Culture Foster a professional, respectful, and inclusive workplace where every team member feels valued. Build and maintain a positive team culture that promotes engagement, morale, accountability, and collaboration. Lead by example through professionalism, positivity, strong work ethic, and exceptional customer service. Coach, mentor, and develop a team of 5–6 Pet Specialists and one Inventory Lead. Conduct regular one-on-one check-ins with team members to provide coaching, recognition, and support. Address performance concerns promptly through respectful, direct conversations. Celebrate successes while encouraging continuous learning and growth. Resolve conflict professionally and maintain healthy working relationships throughout the store. Create an environment where team members feel comfortable asking questions, sharing ideas, and seeking support. Partnership with the Training & Development Manager The Store Manager will work closely with the Training & Development Manager to: Maintain consistent execution of all company standards and expectations. Support onboarding and training of new team members. Reinforce customer service standards through coaching and observation. Execute action plans developed during store visits. Communicate staffing concerns, performance opportunities, and operational needs proactively. Support succession planning by identifying and developing future leaders. Ensure all policies, procedures, and company initiatives are implemented consistently. Customer Experience Create an exceptional customer experience during every visit. Lead from the sales floor and remain visible during peak business periods. Ensure every customer is greeted promptly and receives knowledgeable service. Coach the team to recommend solutions based on customer and pet needs. Resolve customer concerns professionally and efficiently. Drive community engagement and represent Global Pet Foods positively. Store Operations Responsible for overseeing the daily operation of the store, including: Opening and closing procedures Cash management and deposits Scheduling and labour management Payroll approvals and attendance management Daily task delegation and follow-up Store presentation and merchandising Promotional execution Inventory accuracy Receiving shipments Stock replenishment Date checks and product rotation Store cleanliness and organization Loss prevention practices Inventory Management Working alongside the Inventory Lead, the Store Manager will: Maintain accurate inventory. Oversee cycle counts and annual inventory preparation. Monitor inventory discrepancies and investigate variances. Ensure receiving processes are completed accurately. Support shrink reduction initiatives. Maintain organized backroom standards. Ensure inventory tasks are completed on schedule. Sales & Business Performance Drive achievement of sales and profitability goals. Monitor key performance indicators. Identify opportunities to improve sales and customer engagement. Encourage attachment selling and compl…

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