ZooLights Traffic Operations Field Representative
Explore Washington Park*Instructions for submitting an application can be found at the bottom of this description. ZooLights Traffic Operations Field Representative (9 – 13 positions open) Status: Temporary/Seasonal Part-Time, 12 - 28 hours per week Reports to: Program Coordinator, Field Operations Specialist Direct Reports: (0) None Position Details Dates of Employment: ZooLights runs Nov 13th through January 3rd. Staff must be available for the majority of this period, and for training on November 10th. Hours: Variable (based on your availability), but typically 12-28 hours/week Shifts begin at 3:30 pm, end time will vary but should not exceed 9:15 pm. 3-5 nights per week (per availability), days and hours may change depending on demand and ZooLights schedule. Scheduled shifts may be canceled as well, prior to shift, depending on traffic, weather, and demand. EWP will strive to communicate changes with as much advance notice as possible. On-call shifts are available for those interested in picking up additional shifts, or if demand creates the need for additional staff. Salary and Benefits: $22.00/hour TriMet Hop Card or Parking Kitty validation Sick time accrual 2 ZooLights tickets Start Date: November 10th (mandatory training), first shifts begin on November 13th About Explore Washington Park (EWP) Explore Washington Park (EWP) is a nonprofit organization dedicated to connecting people to the culture, diversity, and wonder of nature in Washington Park, one of Portland’s most treasured destinations. Our mission is to provide an accessible, inclusive, and seamless experience for all who visit. We operate programs that include a free shuttle, parking and traffic management, visitor services, and park planning. We are guided by principles and prioritize environmental stewardship, equitable access, and fostering a vibrant park community. Position Overview ZooLights is an event held nightly at Oregon Zoo through the late fall/ early winter season and has acres of giant light displays utilizing millions of LED lights. The events are well attended by people from the Portland metro region and beyond. Our team operates primarily outside Oregon Zoo on Washington Park and TriMet property and off-site business lots for overflow parking. You will be working to ensure everyone is able to get to and from the event safely and efficiently by directing guests through the parking lots both onsite and off-site, as well as providing visitor service along the way. You will be a part of making the region’s quintessential holiday/ winter light experience memorable and safe. Duties and Responsibilities Traffic Operations Complete parking lot operations as instructed by the supervisor. Set up and take down traffic control devices/cones/signs at start and end of shift. Guide traffic in high congestion areas; request assistance from Park Rangers or Parking Enforcement via radio when necessary. Maintain a safe environment for Park guests as they navigate the parking lots and bus areas. Prioritize personal and guest safety in all actions and decisions. Visitor Service and Visitor Information Provide excellent customer service to assist Park guests. Effectively communicate with guests in a positive manner at all times. Ensure all information given to guests is current and accurate. Skills and Qualifications Positive and helpful attitude with a commitment to visitor satisfaction Ability to handle a high-volume customer service environment Willingness and ability to prioritize safety Proven track record of working well with others, adapting to others’ work styles, and professional interactions with co-workers and vendors Commitment to increasing equitable access to Washington Park Proficiency in a second language preferred but not required Ability to be flexible and adapt to changing priorities, new challenges, and workplace transitions Desire to assist park visitors and answer questions, including repetitive questions Willingness and ability to engage wi…