Windows Dispatcher/Starter - MTA Wicomico

Overview: Transdev in Baltimore, Maryland is hiring a Windows Dispatcher/Starter. Window Dispatchers/Starters shall provide direction and maintain communication through MOCC with all vehicle operators while monitoring adjustments where necessary to maximize on-time performance and minimize service disruptions because of vehicle/vehicle operator availability and/or emergency situations. Window Dispatchers/Starters will assign vehicles, considering preventative maintenance schedules and capacity needs, to ensure on-time performance and maintain system productivity. Window dispatchers/Starters will assign extra board operators as needed to meet on-time gate out requirements. Transdev is proud to Offer: CBA Position: Position Subject to Collective Bargaining Agreement: $24.29 (Union Collective Bargaining Agreement payscale) Benefits Include: Vacation: 1 st year of service: 72 hours Paid Sick Leave: Employees with less than 1 year of service shall accrue up to 40 hours of sick leave in accordance with the Maryland Healthy Working Families Act and shall be able to start using this accrued time on the 107 th day following the employees’ date of hire. Insurance: Medical, Dental & Vision after 90 calendar days of employment for full-time employees, life insurance, 401K retirement benefits, and company holidays. Key Responsibilities: Vehicle operators shift and scheduling adjustments. Effective use of spare vehicles to ensure vehicle availability for the preventative maintenance program. On-time gate performance, productivity, and service Pull-outs per schedule. Effective communication with MOCC. Accurate and consistent documentation of daily items including operator attendance, passenger and scheduling issues, vehicle problems, emergency situations and other daily events or disruptions. Checking operators in for shift (credentials) Reconciliation of trip manifests and fares collected by vehicle operators. Collection of lost and found articles and compliance with lost and found program requirements. Maintenance of a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees. Communicating the daily safety message to operators and communicating effectively in support of operations. Daily equipment inventory. Review of post trip inspections and communication of potential problems to maintenance staff. Qualifications: High school diploma or GED; Technical Degree preferred. 3-5 years’ experience dispatching. Problem solving and analytical skills. Must be able to work shifts or flexible work schedules as needed. Excellent communication skills both verbal and written a must. Detail oriented, well organized, and possess effective time management skills. Proven customer service and interpersonal skills a must. Ability to adapt and remain flexible in a fast-paced environment. Data entry experience and a general knowledge of windows-based computer operating systems and MS Office Suite. Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Demands: The physical demands described here are representatives of those that must be met by the employee to successfully perform the essential functions of this job. Work is generally done sitting at a desk, utilizing repetitive hand and wrist motion. Lifting, pulling, and bending is required. Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions. 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities. Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as lifting, walking, stooping, and handling materials. Sit for extended periods (up to 8 – 12 hours per day); frequently walk for long distances and on possible sloped ground or slippery …

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