Will Call Associate (Seasonal)

Job description Ensemble Theatre Company, Santa Barbara’s professional theatre company, is seeking friendly, dependable, and organized individuals to join our Box Office team as seasonal Will Call Associates for our December production of RENT . RENT plays December 2nd through December 20th, with a likely extension through December 27th. Will Call shifts take place before performances on weeknight evenings, Saturday afternoons and evenings, and Sunday afternoons. Work schedule may vary between 10-20 hours/week depending on shift coverage, so flexibility is appreciated. Will require weekend, evening, and holiday shifts. Associates report to the Patron Services Manager. Unlike our year-round Box Office Associates, Will Call Associates will not be fully trained on our ticketing database Tessitura. There may be some basic training on use of our ticketing database Tessitura as its functionality relates to Will Call, including batch printing tickets and printing attendance reports. As part of the Box Office team, you will help set up our Will Call table before each performance, greet guests as they arrive, and distribute tickets quickly and accurately. Will Call Associates are often the first people our patrons meet when they arrive at the theatre: as such, this position requires a warm, professional demeanor and an ability to stay calm and efficient when the lobby gets busy. This is a temporary position for the month of December. Depending on Box Office coverage needs, there may be an opportunity to continue in the role through the remainder of our season in the Spring. Desired Qualifications: Availability: Available weeknights 5:30 PM – 8:00 PM, Saturdays 1:00 PM – 3:00 PM and 6:00 PM – 8:00 PM, and Sundays 12:00 PM – 2:00 PM during the run of RENT Able to work during the holiday period, including performances surrounding Christmas Day, such as Christmas Eve (Thursday, December 24th) Customer Service Friendly, patient customer service skills; comfortable greeting and assisting a high volume of patrons in a short period of time Ability to remain calm, courteous, and efficient under pressure, especially in the minutes before curtain Comfortability answering basic patron questions about the performance and the theatre, and knowing when to refer questions to Box Office staff Organization Strong organizational skills with keen attention to detail; able to keep the Will Call table tidy and tickets sorted for quick retrieval Reliable and punctual; able to arrive on time to help set up before doors open Knowledge and appreciation for theatre and the performing arts are strongly encouraged, and we welcome those with educational backgrounds in arts and humanities! About us: Ensemble Theatre Company presents important new plays and innovative interpretations of classic works for a broad audience. ETC engages audiences with entertaining, compelling, and thought-provoking theatrical productions, develops the community’s knowledge and appreciation of live theatre, and offers a range of educational programs for young people. We produce 5-6 shows per season and rent our theatre to outside performing groups. Job type: Part-time, Seasonal Pay: $18.00 per hour Contract length: December 2026, with potential to continue through Spring 2027 Benefits: Complimentary tickets to performances Employee ticket discounts for friends and family Flexible shift scheduling Energetic performing arts environment Schedule: Evening and Weekend availability RENT performs December 2nd – 20th, with a likely extension through December 27th. There is no performance on Christmas Day (Friday, December 25th). Weeknight Will Call shifts are 5:30 PM – 8:00 PM Saturday Will Call shifts are 1:00 PM – 3:00 PM and 6:00 PM – 8:00 PM Sunday Will Call shifts are 12:00 PM – 2:00 PM Work location: In person at our theater in downtown Santa Barbara. This is not a remote working position. Pay: $18.00 per hour Expected hours…

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