Weekend Warehouse Outbound Supervisor - East Hartford, CT
OTW ShippingBefore you scroll... is this you? - You're the person people rely on when things get busy. You don't wait for someone else to notice a problem - you see it, figure out why it's happening, and fix it. - You're a leader. You set high standards for yourself and aren't afraid to hold others to those same standards. - You're proactive. If something is going to become a problem three hours from now, you're already working on it. - You're organized. You can keep track of people, priorities, deadlines, and problems without letting things fall through the cracks. - You're competitive. You care about hitting goals, improving numbers, and making your team better. - You bring the energy. You understand that the attitude of a leader has a direct impact on the team around them. So, is this you? If so, read on, we're a match. Read the instructions on how to apply and make sure you are considered at the bottom. -- Who are we? - OTW Shipping. Your friendly neighborhood fulfillment center in East Hartford. - A growing e-commerce 3PL that fulfills orders for a variety of brands across the country. - A small, tight-knit group of A-players who hold high standards for ourselves and the rest of the team. - Growing quickly and building our core leadership team for years to come. What will I do? As our Outbound Supervisor, you'll own the day-to-day performance of our outbound operation. You'll work directly under the Warehouse Manager and oversee our picking, packing, and sortation operations. Your main responsibilities include: - Own outbound execution: Manage order flow, priorities, labor allocation, and daily shipping cutoffs to make sure orders get out on time. - Lead the team: Train, coach, and hold Pickers, Packers, and Outbound Leads accountable to performance and accuracy standards. - Drive productivity: Monitor individual and team performance throughout the day and make adjustments to keep the operation on track. - Own accuracy: Identify picking and packing errors, determine why they're happening, and correct the process or behavior causing them. - Solve problems: When orders get stuck, systems aren't cooperating, or volume changes unexpectedly, you're the person who figures out what to do next. - Improve the operation: Look for better ways to organize labor, improve workflows, reduce errors, and increase throughput. Hours and pay? Friday - Monday, 4 x 10 hour shifts. 6AM - 4PM. You will be expected to show up early to prepare the shift for the team members that arrive at 6AM for their shifts to avoid downtime. $30.00 - $35.00 per hour depending on experience. What you bring to the table: - You're a leader. You're comfortable setting expectations, giving feedback, coaching employees, and holding people accountable. - You think operationally. You naturally look at workload, staffing, productivity, and deadlines and figure out how to get everything across the finish line. - You care about numbers. Productivity, accuracy, orders remaining, and cutoff performance aren't just reports - you use them to run your shift. - You're proactive. You identify problems before they become emergencies and come with solutions when something goes wrong. - You're technically capable. You're comfortable learning WMS software, troubleshooting workflows, and working from an iPad or computer. - You communicate well. You can clearly communicate expectations to warehouse employees and escalate issues to management when necessary. - 3PL experience is required. - 2+ years of warehouse or fulfillment leadership experience is required. - Experience directly supervising and coaching warehouse employees is required. - Experience working with a Warehouse Management System (WMS) is required. - ShipHero experience is a plus. - Must be able to lift up to 50 lbs and stand for extended periods of time. Why OTW Shipping? The Challenge: We're growing quickly, and you'll have real responsibility over an important part of our operation. We're looking for someone who wants ownership, n…