Weekend Dispatcher

Western Flyer Express is seeking a Weekend Dispatcher working Friday through Monday, 6:00am - 6:00pm. If you have transportation industry experience and want to join a growing company, apply today. Essential Duties and Responsibilities: The Dispatcher is responsible for all communication and management of trucks and drivers assigned to their board. All duties and responsibilities are aligned with Production, Retention, On-Time Service and Safety. Maintain accurate driver information in TMS e.g. ETA’s, PTA’s, RDO’s, Time Off Requests, etc. Check-call EVERY truck multiple times per day to assist with compliance in all aspects of Production, Retention, On-Time Service and with Safety being our first priority Develop positive rapport and relationships with drivers through effective satellite and verbal communication Coach drivers and help them manage their time to continually improve daily and weekly mileage and service performance Continually be aware of and interact positively and professionally with drivers Communicate shop needs to maintenance in a timely manner with diligent follow-up Identify and resolve swaps needed on board Act as the voice of the driver and interact professionally with Load Planners and Customer Service Representatives Communicate and work as a team player with all departments e.g. Maintenance, Safety, Recruiting, etc. Provide prompt notification to Load Planners and Customer Service Representatives as issues arise Assist other driver managers with swaps needed and be able to cover for them in absence. Maintain compliance with all applicable company policies and procedures Work closely with safety and counsel drivers as needed regarding HOS and safety violations Education and/or Work Experience Requirements: Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers, colleagues and managers Excellent computer proficiency (MS Office – Word, Excel and Outlook) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices 1-2 years of dispatch / driver management experience preferred Additional Requirements Ability to perform the essential functions of the position, with or without reasonable accommodation. Ability to meet established performance, quality, productivity, and safety standards. Ability to maintain regular and punctual attendance, subject to applicable laws regarding protected leave and reasonable accommodations. Ability to communicate effectively with employees, customers, and other business contacts through telephone, electronic, and in-person communication, as required by the position.

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