Web Experience & Experimentation Lead, Amazon Supply Chain Services

DESCRIPTION Amazon Supply Chain Services (ASCS) is looking for a Web Experience & Experimentation Lead to join the global web team responsible for 4+ customer-facing web properties across international markets. This role treats the ASCS website ecosystem as a product — your job is to optimize how customers experience it, driving measurable improvements in conversion, engagement, and business outcomes through design-driven experimentation and data-informed decision-making. You will own the experimentation and conversion optimization program end-to-end: analyzing customer journeys to identify opportunities, designing solutions in partnership with art director contractors, running A/B and multivariate tests, and scaling what works. You bring a strong design and UX background — you think in wireframes, understand interaction patterns, and have a trained eye for what makes a web experience intuitive and compelling. You use customer data and usability insights as inputs to your design thinking, not as an end in themselves. This is a hands-on optimization role, not a research role. You will sit alongside a Web Strategy & Program Lead (strategic projects), a Web Growth & Search Strategy Lead (SEO/AEO/content), and a Global Publishing Lead (publishing operations) — forming a collaborative team that covers the full lifecycle of the ASCS web presence from discovery through conversion. Key job responsibilities Own the experimentation and conversion rate optimization (CRO) program for all ASCS web properties — defining the testing roadmap, prioritizing hypotheses based on business impact, and managing test execution in Adobe Target to drive measurable improvements in conversion and engagement Analyze customer journey and on-site engagement data using Adobe Analytics, heatmaps, and session recordings to identify friction points, drop-off patterns, and high-impact optimization opportunities Design and prototype page-level improvements — layout changes, interaction patterns, form optimizations, CTAs, and content hierarchy adjustments — using Figma, translating data insights into concrete design solutions Partner with art director contractors to bring test concepts to production-ready designs, ensuring visual quality and brand consistency while optimizing for performance Conduct targeted usability tests using UserTesting.com or equivalent platforms to validate design hypotheses and inform optimization decisions — lightweight, iterative testing that feeds the experimentation pipeline Collaborate cross-functionally with the web team, MarTech Operations (MTO) team, content team, and product marketing teams to ensure optimization insights inform content strategy, site architecture, and strategic project decisions Produce clear, data-driven reports that connect test results and design changes to business outcomes, contributing to bi-weekly performance reviews and WBR inputs About the team The Amazon Supply Chain Services (ASCS) Global Websites team is responsible for the web presence that powers ASCS marketing worldwide. We build, manage, and scale the digital experiences that connect Amazon's supply chain solutions — including fulfillment, transportation, and logistics services — with businesses across multiple regions and languages. Our team operates at the intersection of marketing, technology, and customer experience, driving innovation in how we deliver web content at global scale. BASIC QUALIFICATIONS Experience with A/B or multivariate testing Bachelor's degree in UX Design, Interaction Design, Digital Marketing, or similar degree 3+ years of experience in web design, conversion rate optimization, digital experience optimization, or a related role with a strong design/UX component Design and UX background required — demonstrated ability to evaluate, critique, and improve web experiences through a design-thinking lens, with proficiency in Figma for wireframing, prototyping, and desig…

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