Warehouse Returns Supervisor

Overview: Since 1973, Parts Authority has established itself as a premier national distributor specializing in automotive replacement parts, professional tools and equipment, and transmission systems. Operating from our headquarters on Long Island, New York, we've experienced significant expansion and currently maintain over 300 locations across 28 states, including Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Rhode Island, Texas, Utah, Virginia, Washington, Washington DC and Wisconsin. Parts Authority has grown through both organic initiatives and acquisitions. Over the past several years Parts Authority has acquired over a dozen companies as part of its expansion strategy. Parts Authority’s catalog of over 3 million parts covering more than 125 million applications, ensures our customer partners receive the parts they want, when they want them. What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application. Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts. Each and every team member plays a vital role in our success. We are rapidly expanding and looking for a professional, self-motivated individual to fill the role of Warehouse Returns Supervisor. Responsibilities: The Warehouse Returns Supervisor responsibilities are helping, guiding, and directing staff members in an efficient and timely manner. As well as problem solving. The Supervisor will work with process product returns, work with warehouse personnel for all other needed responsibilities and High-volume, fast-paced working environment. The Warehouse Returns Supervisor will answer questions, input accurate return information on customer accounts and perform general warehouse duties, and warehouse cleanup. Maintain a high level of receiving productivity and efficiency Taking ownership for achieving department goals; monitoring all daily reports Ensuring that team members workload is managed appropriately Ensuring team members/leads follow proper procedures, and that safety, productivity and quality goals are achieved Managing employee relations issues, to include coaching, counseling and corrective action Assisting in the training of new associates Setting the tone in the department for delivering exceptional customer service Maintaining excellent cross-functional and interdepartmental communication Directs and oversees the Returns process of sorting, packing, and processing to meet customer deadlines Assist Returns Manager to help navigate and prioritize returns Assist the Returns Manager in scheduling, monitoring, training, and discipline of department staff members Routinely conduct department meetings Monitor customers returns and emails frequently to ensure customer satisfaction Keep work areas clean and clear of safety hazards Other various duties will be assigned by the department Manager Staff Management: Lead and supervise a team of returns associates Counsels, records and discipline returns associates as necessary Supervise Operations: Maintain a meticulous standard for cleanliness, organization, and safety throughout the receiving department. Maintain a safe working environment. Ensure that safety and compliance practices meet DOT and OSHA standards Maintain 5S warehouse principles are administered and followed on a routine basis Directs movement of shipments from shipping and receiving platform to storage and work areas. Qualifications: Accurately follow directions, both written and ver…

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