Warehouse & Office Coordinator — HSS Logistics DFW
MPR Logistics LLCWarehouse & Office Coordinator — HSS Logistics DFW Position Overview HSS Logistics is hiring a Warehouse & Office Coordinator for its Dallas–Fort Worth facility. This hybrid role splits time between the office and the warehouse floor. You will manage inbound and outbound driver paperwork, help pick, pack and verify customer shipments, and handle customer emails as a customer service representative. We're looking for someone organized and detail-oriented who is comfortable with technology and can switch between paperwork, the warehouse floor and the inbox throughout the day. Company HSS Logistics Location Dallas–Fort Worth, TX Employment type Full-time Reports to Warehouse / Operations Manager Schedule Monday–Friday, 8:00 AM–5:00 PM Pay $19.50 per hour Responsibilities Driver paperwork (inbound and outbound) Check in inbound and outbound drivers and process their bills of lading (BOLs), delivery receipts, packing lists and proof of delivery (POD). Check that paperwork matches the freight received or shipped, including piece counts, weights and references, and flag shortages, overages or damage. Enter shipment and receiving data accurately into the warehouse management system (WMS) and other company systems. Scan, file and keep driver and shipment records organized and easy to retrieve. Coordinate dock appointments and pickup times with drivers, carriers and dispatch. Warehouse operations Pick and pack customer orders accurately from pick tickets or the WMS. Verify outbound shipments against orders before they leave the building: item, quantity, labeling and paperwork. Help with receiving, putaway, staging and loading as needed. Support cycle counts and inventory accuracy. Keep the work area clean, organized and safe. Customer service Respond promptly and professionally to customer emails and phone calls. Provide shipment status, tracking, delivery confirmations and PODs on request. Act as a customer service representative (CSR) when needed: take orders and instructions, answer questions and resolve issues. Escalate exceptions such as delays, damages and discrepancies to management, and follow them through to resolution. Communicate clearly with customers, drivers, dispatch and warehouse staff. Qualifications Required High school diploma or GED. 1+ year of experience in a warehouse, logistics, shipping/receiving or office/customer service role. Strong computer skills: email (Outlook or Gmail), Microsoft Excel and Word, and web-based software. Able to learn new systems quickly, such as WMS, transportation management systems (TMS), handheld scanners and label printers. Clear, professional written and verbal communication, especially over email. High attention to detail and accuracy with paperwork, counts and data entry. Able to manage several tasks at once and prioritize in a fast-paced environment. Dependable, punctual and willing to help wherever needed. Preferred Experience with BOLs, PODs and freight or carrier paperwork. Experience with a WMS or TMS. Previous customer service or CSR experience. Forklift or pallet jack experience, or willingness to get certified. Bilingual in English and Spanish. Physical Requirements and Work Environment Able to lift up to 50 lbs regularly. Able to stand, walk, bend and reach for long periods while working in the warehouse. Able to sit and work at a computer for long periods while working in the office. Works in both an office and a warehouse setting, which may include dock areas with temperature changes and moving equipment. Must follow all safety procedures and wear required safety gear. HSS Logistics is an equal opportunity employer. Pay: From $19.50 per hour Benefits: 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person