Warehouse Office Assistant

About Ruff Liners Ruff Liners designs premium dog gear built for adventure, starting with the best-selling dog seat covers on Amazon. We're a fast-growing, mission-driven brand dedicated to helping dogs and their humans get outside more often. Our products combine durability, protection, and thoughtful design to make every ride and every trip better for your best friend. As we scale rapidly, including moving into retail and international markets, we need reliable operational support to keep pace with that growth. About the Role We're looking for an Office Assistant to support the day-to-day physical and digital operations of the brand. This is a generalist role, not a narrow warehouse job; you'll own our returns process and move between hands-on inventory work, light digital ops, customer calls, and helping maintain our physical space, including a photo studio we're building out. One hour you might be checking in a shipment, the next you're calling a customer or helping set up a content shoot. We expect this role to grow in scope as we scale, so we're looking for someone adaptable, reliable, and comfortable picking up new responsibilities as they come. Experience in all areas is not required; we'll train the right person. We're looking for someone adaptable, reliable, and comfortable picking up new responsibilities as they come. Warehouse & Inventory Support Own the returns process: inspect, repackage, and prepare returned products for resale (starting with a current backlog) Receive incoming shipments and check them against POs/packing slips Move inventory and sample pallets, and keep inventory areas organized Conduct periodic inventory counts Assemble inserts and other packaging components as needed Coordinate with our 3PL partners on inbound and outbound logistics Shipping & Events Prepare outgoing shipments; run post office trips and schedule carrier pickups Prepare and pack shipments for trade shows (SHOT Show, SEMA, and similar events) Digital Operations Support day-to-day tasks across Shopify, TikTok Shop, and Amazon Seller Central Handle data entry related to inventory, orders, or product listings, and keep spreadsheets and records up to date Learn new platforms and tools as our systems evolve Customer Support Make outbound calls to customers with a friendly, professional tone Help work through customer service tickets during busy periods Facility & Studio Support Handle basic building upkeep and routine maintenance; keep the office stocked and tidy Help set up and maintain our in-house photo studio (moving lighting equipment, occasional painting and setup work) Run local errands as needed Cross-Functional Support Assist the product team with product testing Help the content team with shoots: setting up products, moving equipment, and holding cameras Take on new tasks and responsibilities as the company grows Other duties as assigned What We're Looking For Comfortable with physical work; regularly lifting, moving, and pushing inventory Detail-oriented, especially with inventory counts and returns processing Strong phone and communication skills Basic computer literacy (email, spreadsheets) and comfortable learning new software platforms Valid driver's license and a clean driving record Reliable and self-directed, with the flexibility to take on a role that shifts week to week as the business grows Comfortable working around dogs in the office E-commerce or warehouse experience preferred, but not required; we'll train the right person Physical Requirements Ability to lift and carry up to 20 lbs regularly Ability to stand, walk, bend, reach, and move for extended periods Comfortable using a hand truck or other tools to move inventory and maintain the space, including but not limited to a pallet jack, ladders, small hand tools, broom, mop, and dust pan Drive locally for errands, post office runs, and pickups Work in both office and warehouse settings; dogs are sometimes on site Schedule Monday through Friday, 8:00 AM to 4…

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