Warehouse Manager

About the role

Reporting to the Operations Director, the Miami Warehouse Manager oversees daily distribution operations for our used and refurbished medical and surgical equipment business. This is a bilingual, hands-on player/coach role you will lead a team of three warehouse associates while actively participating in all aspects of operations, including receiving, testing, cleaning, kitting, storage, and careful outbound shipment of high-value medical devices.

This position also involves strategic collaboration with our broader warehouse network across Pittsburgh, Elkin, and Mokena. The ideal candidate is a disciplined, quality-first leader who takes pride in a clean and compliant facility, understands the responsibility that comes with handling medical-grade equipment, and knows that the job is not done until every order goes out the door.

What you'll do

Leadership & Team Development

• Lead, coach, and develop a warehouse team of three associates in a working-supervisor/player-coach capacity
• Partner closely and respectfully with the Sales/Office Manager; maintain a collaborative, communicative relationship across departments
• Conduct regular operations huddles, provide hands-on training, and foster a culture of teamwork, accountability, and continuous improvement
• Cross-train all team members across every function to ensure full operational coverage and workflow flexibility
• Champion a team-first mindset: when a teammate needs support, step in without being asked

Receiving, Testing & Quality Control

• Oversee the end-to-end receiving process for inbound medical and surgical equipment, ensuring accurate logging and immediate quality inspection upon arrival
• Direct the testing team to clean the interior of all equipment upon receiving by removing dust and debris using manual cleaning methods before any unit is shelved
• Ensure no untested or uncleaned item reaches the shelf under any circumstances; quality at intake is non-negotiable
• Maintain and enforce quality standards consistent with ISO or equivalent quality-management frameworks throughout all warehouse processes

Inventory Control & Warehouse Management Systems

• Maintain rigorous inventory accuracy through cycle counts, audits, and reconciliations to ensure minimal discrepancies
• Oversee the use of warehouse management systems (WMS) and ensure accurate, timely data entry by all team members
• Develop and implement strategies to optimize space utilization, improve workflow efficiency, and reduce costs
• Track and report key performance indicators (KPIs) including receiving timeliness, testing throughput, on-time shipments, order accuracy, and inventory turns

Shipping & Fulfillment

• Manage daily outbound fulfillment for medical and surgical equipment, ensuring all shipments are packed carefully, labeled correctly, and dispatched on time
• Prioritize a 5:00 PM carrier pickup; coordinate with the team so all express orders are always out the door before carriers depart
• Ensure same-day shipment of all express orders without exception
• Collaborate with the Acquisitions and Sales Operations Teams on resource planning and on-time order fulfillment
• Handle budgeting, forecasting, and reporting for warehouse operations in alignment with financial targets set by the Operations Director

Safety, Compliance & Facility Standards

• Ensure compliance with all corporate Environmental Health & Safety (EHS) standards and implement proactive measures to protect both employees and high-value medical products
• Maintain a clean, organized, and inspection-ready facility at all times
• Drive continuous process improvement initiatives across Miami operations and, where applicable, collaborate on improvements across the wider warehouse network

Customer Experience

• Greet customer warmly and represent the brand with professionalism and a positive attitude
• Assist customers with loading purchases into their vehicles
• Serve as the bilingual point of contact for Spanish-speaking customers; strong English communication is equally required

Qualifications

Required

• Bilingual — fluent in spoken Spanish and English (written Spanish not required; strong written English preferred)
• Proven leadership experience in a warehouse, distribution, or fulfillment environment
• Forklift certified (active certification required or ability to certify upon hire)
• Demonstrated experience working in an ISO-compliant, quality-first, or regulated warehouse environment
• Strong knowledge of inventory control processes, cycle counting, and WMS platforms
• Exceptional interpersonal skills; friendly, respectful, and a natural team player

Preferred

• Experience handling medical devices, surgical equipment, or other regulated/high-value products
• Prior experience in a player/coach or working-supervisor role
• Exposure to multi-site warehouse operations or cross-location coordination

What We Expect From you

• Be present, engaged, and accountable. You are in charge of the floor
• Take ownership of quality: every item that leaves this warehouse reflects our brand and our commitment to our customers
• Communicate openly and respectfully with every team member, the Sales/Office Manager, and the Operations Director
• Embrace the team-first culture: if you see something that needs to be done, do it
• Leave the warehouse clean, organized, and ready for the next day before you go home

Hours of Operation: Monday – Friday, 8:30 AM – 5:30 PM. Additional hours may be required to ensure all daily shipments are completed.

This job description outlines primary responsibilities and is not exhaustive. Additional projects may be assigned by the Site Operations Director as business needs evolve.